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Recent Reviews from AutoNation Ford Corpus Christi

I have had a distaste for ford dealerships for a long time now however, I decided to give ford another shot and it was a huge let down. I purchased a 2013 Jaguar XFR from them they valued their vehicle at "Clean retail" for 27k approximately. The rims had curb rash and a receipt for fixing one rim so 4 rims, 3 had curb rash or obvious damage. After, purchasing I noticed micro chips in the windshield and upon closer inspection, two cracks hidden behind the rear view mirror, and beneath the windshield wiper. Being inside the vehicle it is near impossible to see and on the exterior it's even harder unless you are squinting and looking for it. I messaged the individual that sold me the vehicle on the 5th business day I had the vehicle to not include the initial day of purchase considering I received it on a Saturday. Approximately, 900 dollars later brand new windshield. Next, reviewed car fax again to see what maintenance has already been taken care of, ford took care of one air filter although it has two. The one that was replaced had obvious damage from securing inside the intake which parts of rubber were ripped from being pinched and appeared to almost have went up into the intake. I replaced both air filters as the second one not replaced needed it as well. 100 dollars later, I checked the cabin air filter, which was manufactured in 2018, car had approximately 50 to 60k miles during that year time frame. It currently has 76k, replaced the cabin air filter for 15 dollars, air quality was much better. While I was working on the air filters I noticed the air intake itself was missing two pieces to make it a fully functional air intake as designed from the dealer. After, much searching I purchased two used parts to connect the front part of the air intake to the actual intake. Air comes in blows into motor rather than air intake itself, approximately 200 dollars later. Within 25 days, I noticed my parking sensors, rear camera and other various electrical things would intermittently not be functional. I then received a check engine light, U0447 which forums and other mechanics stated most likely it would be a bad battery. Battery was an OEM jaguar battery, registered at max charge of 74%, replaced with an autozone battery at 220 dollars, now my sensors and car functions perfectly so far. I know this is a lot to read but I am not done, I decided to take Fords recommendation to United Wheel where they fixed the rim initially, within 24 hours of my appointment, one rim had a bend and another a Crack on the inside, after fixing all it was approximately 1295, minus 598 for repainting the calipers while I was there. All I can say is that ford has let me down yet again, quickly selling the vehicle rather than a vehicle they made sure was good to go. Quality of their workmanship from their mechanics and inspection team has proven yet again to be quite a disappointment.

Christopher Minnihan May 20, 2022

I'd like to share the awful treatment my family experienced with this dealership. My stepdaughter, who lived in Florida at the time, ordered a loaded Ford Maverick in October of 2021 through Corpus Christi Auto Ford Nation with the help of her brother-in-law who lives in Corpus Christi. They worked with a salesman at this dealership, and came to an agreement on pricing. A contract was drawn up, and the order was placed with Ford. She put down a deposit, and received updates as to the estimated date of delivery of her vehicle to the Corpus Christi dealership. In the meantime, my stepdaughter moved to Michigan, but still planned to drive to Corpus to accept delivery of her vehicle. She was finally given a delivery date between the end of February and the beginning of March. However, at some point, she was informed that there would be an additional charge of over $700.00. When her brother-in-law complained of this additional expense, it was first removed and then added on again before she was scheduled to take delivery. He once again expressed his dissatisfaction with this seemingly arbitrary expense, but it was not removed. When he further complained about this in a written review, he was informed that although the vehicle was ready for pickup, the dealership now refused to sell this pre-ordered vehicle to my stepdaughter. Her father had already booked a flight to Michigan and taken time off work to travel from Michigan to Texas with his daughter to pick up her truck. She had even already gone to the bank and had a cashier's check for the balance of the sale (including the additional $700.00 +). After several attempts by different family members to discuss this arbitrary cancelation of her contract, she was informed that for an additional $5000.00 now, she could have the truck that she ordered so many months ago! When my husband finally was able to talk to the sales manager at Ford, he was told that there was nothing he could do about this situation, and when my husband asked if the vehicle was even there anymore, the manager said it was probably not. Which leads us to believe that this dealership was involved in less than ethical practices, and basically sold this vehicle out from under my stepdaughter for a higher price. Needless to say, this dealership has lost the repeat business it has enjoyed over the years with this particular family, and I personally would NOT EVER recommend doing business with this dealership.

cindy mccauley Mar 5, 2022

Please do yourself a favor and avoid this dealership. They do not have any ethics at all. I went online and built a Ford Maverick for myself in October 2021. My brother in law who lives in Corpus, was helping me with everything as I was going to be driving in from out of state. So he took my online order to this dealership to submit it. The dealership did not do any work for this sale except print paperwork. We agreed and signed papers on a price and I provided my deposit. I waited 4 months for my order to come in. When it came in they tacked on additional costs which I agreed to pay, though unhappy about it, as we understood it as a fee they had previously taken off before I signed in October. I got the cashiers check and they said they would overnight the paperwork to me to sign and I’d send the check back with it. I got a tracking number but they never actually mailed the paperwork, instead saying they’ll just wait for me to sign when I got into town. In the meantime a survey was sent to my brother in law to complete about his experience with the salesman, Casey. He answered the survey questions honestly about our unhappiness with the additional fee. Apparently Casey got his feelings hurt and told my brother in law he would no longer give me my order because of the survey. There was no trying to rectify the bad survey before declining my sale, they did not try to explain any of our concerns, which if they had, the fees would be more understandable. Casey later told him, he would give it to me if I paid $5,000 more. So clearly it was about greed and not the survey. This was brought to managements attention, David, Brad and Zeke, and nothing was done about it by any of them, they continued to say they would not give me my order. Instead they sold it to someone else, who I’m sure paid the $5,000 more that they tried to get from me. They would not have even had this truck on their lot if it weren’t for me building it and ordering it for myself. To top it off you cannot order the Maverick at this time so I’m not even able to order another one from a dealership with morals. This place is your stereotypical slimy car dealership, all about greed, zero ethics. I would never recommend this place to anyone. They should be ashamed of themselves for how they treat customers. And clearly my brother in law answered the survey correctly… At this point nothing can be done to rectify the situation since they sold the truck but I will make sure I post my review wherever I can so future customers know what kind of people they will be dealing with as well as submit complaints to corporate, BBB, etc.

Amanda McCauley Mar 5, 2022

When we bought the truck it had a broken cup holder and some scratches on the paint. They said they would order a cup holder, fix the scratches and bring it back the following week. I brought it back. They had it a week. Picked up the truck and no cup holder, apparently it was on back order. Some scratches were fixed, some were not and they added scratches. They wanted me to leave it again to fix the scratches . I said. I?ll bring it back when the cup holder comes in. 3 weeks go by. I call the sales guy leaving a message. No reply. I called for the service manager and he said the cup holder was in and could bring the truck back. I said I couldn?t until the middle of November. A half hour later The salesman calls me, saying the cup holder should be in about a week. I told him. No it?s there, I just spoke to Service. I call the middle of November to set up bringing it back to get everything fixed again. The salesman never returned my call, so I called the service manager again. He said he?d let the salesman know that I?m trying to get in touch with him, so he could set up a loaner car. For days I heard nothing. I called and asked to speak with the General Manager. I explained all the above to him, he said to bring it in and he?ll take care of everything. I showed up and the salesman was there and gave me a loaner truck. Which was great. He said it should be done by Wednesday. I waited until Friday and went through the calls and leaving messages for all three. My calls weren?t returned until Saturday. Which was a week they had my truck. The salesman offered to bring it to my house that evening. He shows up and it?s to dark to see the paint, but I checked the cup holder, which was installed and I see what looks like glue on the carpet. We both tried scraping it with our fingers. It couldn?t come off. If fact there was a small hole in the center of the adhesive. The salesman took a picture and said he?d get the service manager on Monday. I called Monday morning leaving a message with a lady for the General Manager. I heard nothing. I called again at 6pm fo the General Manager or at least I think it was, who knows now. I told him what happened asked if he seen the picture of the carpet. And asked if he got my message 9 hours earlier. He said no to both. I told him that I didn?t want to bring the truck back. If they could just give me floor mats that cover the entire floor. He said thank you and he would order a set of floor mats and call me in the morning with a confirmation number. That was Monday at 6pm, its now Tuesday 7:30 pm and I?ve heard nothing!!!

John Keogh Nov 19, 2019

Terrible. Horrible. No Good. Very Bad. Poor. This has to be the worst mechanic service I've ever had the displeasure of receiving. Incompetence at every turn. After having to pay them a ridiculously over priced $150.xx just to do a diagnostic of the A/C on my vehicle. They informed me that I would need a new compressor and they wanted $1400 to replace my current one. I told them absolutely not! I took it down to a local mechanic shop and they did it for $300 and had it back same day. Well the new compressor didn't fix the A/C so I went back to this sham of a business and gave them the option to refund my money or to re-diagnose the A/C issue. They kept my vehicle for three days before calling to tell me it was the expansion valve that needed to be replaced. They wanted $1000 for this job. Again I told them absolutely not! When I went to pick my vehicle up the lot porter knew something wasn't right. THEY HAD TORN MY GLOVE BOX OUT AND PARTIALLY DISASSEMBLED MY DASH. My blood was boiling. I asked to speak to the manager whom I spoke with before about the misdiagnosis, but he was of course out on vacation. The spineless service person Patrick was no where to be found. The only person who made an attempt to explain or help was a lovely woman who informed me that she was just acting manager. She tried to put me into a loaner car, but I wasn't having any of their games. I told them I expected a call to sort out them putting my car back together and then drove off. Low and behold a week later still no call from the yellow bellied cowards. I did take my car down to the same mechanic as before and had the expansion valve fixed for $180. What is maddening about this is that they have the gall to charge people $160 an hour for service, but can be so flippant with the customers time. So lets recap. Overpriced, careless, misinformed, spineless, and inconsiderate. I'm going to send this review to the shop, to the management, to the owners, to the Mazda corporate overlords, and to any company that ranks them like "Best of the best", J.D Power and Associates, etc.

Joshua Fraedrick Sep 11, 2018

The worst. Terrible. Horrible. No Good. Very Bad. Poor. This has to be the worst mechanic service I've ever had the displeasure of receiving. Incompetence at every turn. After having to pay them a ridiculously over priced $150.xx just to do a diagnostic of the A/C on my vehicle. They informed me that I would need a new compressor and they wanted $1400 to replace my current one. I told them absolutely not! I took it down to a local mechanic shop and they did it for $300 and had it back same day. Well the new compressor didn't fix the A/C so I went back to this sham of a business and gave them the option to refund my money or to re-diagnose the A/C issue. They kept my vehicle for three days before calling to tell me it was the expansion valve that needed to be replaced. They wanted $1000 for this job. Again I told them absolutely not! When I went to pick my vehicle up the lot porter knew something wasn't right. THEY HAD TORN MY GLOVE BOX OUT AND PARTIALLY DISASSEMBLED MY DASH. My blood was boiling. I asked to speak to the manager whom I spoke with before about the misdiagnosis, but he was of course out on vacation. The spineless service person Patrick was no where to be found. The only person who made an attempt to explain or help was a lovely woman who informed me that she was just acting manager. She tried to put me into a loaner car, but I wasn't having any of their games. I told them I expected a call to sort out them putting my car back together and then drove off. Low and behold a week later still no call from the [non-permissible content removed]. I did take my car down to the same mechanic as before and had the expansion valve fixed for $180. What is maddening about this is that they have the gall to charge people $160 an hour for service, but can be so flippant with the customers time. So lets recap. Overpriced, careless, misinformed, spineless, and inconsiderate. I'm going to send this review to the shop, to the management, to the owners, to the Mazda corporate overlords, and to any company that ranks them like "Best of the best", J.D Power and Associates, etc.

JFraedrick Sep 11, 2018

The only impressive thing about this place was the incompetence. Terrible. Horrible. No Good. Very Bad. Poor. This has to be the worst mechanic service I've ever had the displeasure of receiving. Incompetence at every turn. After having to pay them a ridiculously over priced $150.xx just to do a diagnostic of the A/C on my vehicle. They informed me that I would need a new compressor and they wanted $1400 to replace my current one. I told them absolutely not! I took it down to a local mechanic shop and they did it for $300 and had it back same day. Well the new compressor didn't fix the A/C so I went back to this sham of a business and gave them the option to refund my money or to re-diagnose the A/C issue. They kept my vehicle for three days before calling to tell me it was the expansion valve that needed to be replaced. They wanted $1000 for this job. Again I told them absolutely not! When I went to pick my vehicle up the lot porter knew something wasn't right. THEY HAD TORN MY GLOVE BOX OUT AND PARTIALLY DISASSEMBLED MY DASH. My blood was boiling. I asked to speak to the manager whom I spoke with before about the misdiagnosis, but he was of course out on vacation. The spineless service person Patrick was no where to be found. The only person who made an attempt to explain or help was a lovely woman who informed me that she was just acting manager. She tried to put me into a loaner car, but I wasn't having any of their games. I told them I expected a call to sort out them putting my car back together and then drove off. Low and behold a week later still no call from the yellow bellied cowards. I did take my car down to the same mechanic as before and had the expansion valve fixed for $180. What is maddening about this is that they have the gall to charge people $160 an hour for service, but can be so flippant with the customers time. So lets recap. Overpriced, careless, misinformed, spineless, and inconsiderate. I'm going to send this review to the shop, to the management, to the owners, to the Mazda corporate overlords, and to any company that ranks them like "Best of the best", J.D Power and Associates, etc.

J Fraedrick Sep 11, 2018

I took my Mazda CX9 in for service on recalls. One of the recalls was the control levers. After receiving my CX9 after the maintenance, I noticed a creaking sound as if ball joints were giving out. My car had never made that sound until after the recall repair. So I called and made another appointment to have it looked at. As a mechanic, I can tell you it was obvious something was loose. When I took it back I was immediately told if the issue was not the recall repair, that there would be a $150 diagnostic fee. Understandable, because it would be an unrelated issue, so I signed the paperwork. After FOUR hours of "looking my vehicle over" the mechanic came to the conclusion it was my transmission mounts and that they would need to be replaced at a cost of $700, and by the way, that will be $177 in diagnostic fees. I said fine let me check my finance and I will set an appointment. I was really going to put it up on blocks and verify what he was feeding me. Tired and hungry after waiting 4 hours I took my son, who was with me the whole time, to go eat. When we pulled into the restaurant, it occurred to me, my CX9 was NOT making that noise anymore. I tried backwards, forwards, hitting potholes and curbs, and nothing. The handling even seemed more stiff. That's when it hit me. Your service department, in order to avoid "REWORK" took me for a $177 ride. Your mechanic tightened everything they didn't do during the initial maintenance and charged me for something else to avoid a loss in profitable time. I informed you all discreetly about this on April 23, where I was messaged that it would be taken to management and I would have a response. I informed you that I wanted to give you the chance to respond before posting my negative experience on a public forum, but I have not heard anything from you. The only email, text, or message I have received from Autonation service was an email stating the my brakes are due maintenance. Amazing since I replaced the rotors and brakes in February myself. I will be looking to replace my CX9, and now after your service department, I will not purchase another Mazda or vehicle from any Autonation dealer simply on the fact that I do not like how your service department conducts business and with a Mazda, I would be forced to go there. So check you IM's from April 23. I am STILL waiting for a response.

Joe Castaneda May 14, 2018

I took my Ford F-250 to Autonation Ford several days ago to fix a drive belt. A few days later I get a call that I have an exhaust leak and would be needing a new turbocharger. Keep in mind, the original problem- was the drive belt that busted and needed to be replaced However, the new problem was that my truck wasn't running right now and that it was going to cost $3000 to repair. When my truck was hauled from the location it broke to Auto Nation I stated to the service Advisor that the truck was low on Oil and if she recalled when we did an oil change. She advised that it was done a month ago and shouldn't be low and that she would have her Diesel tech check. We then receive a call that it would cost $589 to remove the the upper and lower intake to locate oil leak. Hours later I call to check in see what the findings were only to be told that the turbocharger was bad and getting ready to break and that the exhaust was getting worse. No one said anything about the finding of the oil leak. At that time I decline all services and pick up the truck once I was off work. Before my truck left my location when the drive belt busted it drove fine. I was even able to drive it up the tow truck with no issues. I come to pick up my truck only to find that my truck barely moved and that the exhaust was loud. I immediately took my truck to get look at and found that the service tech failed to connect the EGR intake valve, lacking power to the turbocharger. They cross threaded the bolt into the Egr cooler and it didn't go far enough in to hold the pipe flat against the gasket, causing the noise. I don't take time off of work to go to the dealer to "maybe" get a car fixed, I go there so it gets fixed right and I don't have to keep going back to fix it again. The Mechanic left the EGR unplugged to make us believe that there was something wrong with the turbo to get a quick $3000. The Mechanic cross threaded the bolt into the EGR cooler cause the exhaust to have play to sound bad. I spoke with the General Manager and let me tell you, I wasted my breath. There all in denial and he's covering up is Diesel Tech. I went to speck with Brad and was very honest with him and how I felt. He had no sympathy. He told me that he would investigate and get back to me before noon, only to be left hanging again. A great General Manager like Brad, would have the common courtesy to get back to me as he stated. Shows how much me feels about his customers! We trusted AutoNation with our vehicle only to find out that they rigged the truck to sound horrible making us believe them. Makes me think how many other ppl paid for services that didn't need to be done. Lying and trying to charge for maintence that doesn't need to be done, is ridiculous. Beware! I didn't think I would be screwed like this, especially from a service dealership. I will make contact with corporate and hope that my issue can be resolved.

Michelle B Moya Jul 11, 2017

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