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Recent Reviews from AutoNation Ford Corpus Christi

As requested , attached is the back up from the recent service repairs with Patrick. Keep in mind this process took over 20+ days to complete. If I had to rent a car that would have been and additional $2,700 dollars on top of the $4,500.00 invoice. Patrick gave me a verbal quote of $3,200-$3,500 to fix . I said that was fine. Then he sent over a written quote of $4,900.47. which was approx. $1,700 dollars higher that verbal. He apologized for the miss on Sept 19, see attached letter . I shopped the work around and received two hard bids from local companies for $,3,500 and $3,800. I sent that pricing to Patrick on Sept 20. He revised his quote on Sept 20 to $3,830.66. I approved the hard bid and the work was commissioned. I was notified that the work was completed on or around Sept 29, but that the vehicle now needed $736.09 in new plugs and coil boots. That of course is the bomb shell. So, from a consumer point of view Patrick missed the estimate to actual for the timing belt work by approx. $1,700 then came down to meet competitive bids which was a reduction of $1,069 then jacked it back up $736 with the plugs and coils. My position is that the original diagnostics should have pointed out the entire scope of work needed which would likely have resulted in my selling the vehicle instead of dropping another $4,500 into the aging car. Keep in mind I have spent a lot of money already this year to replace the alternator, air conditioner With AutoNation and all new tires. That total is roughly $5,500. If I had known that the timing chain work would result in another $4,500 I would have sold the car. Please see what you can do to reduce my out of pocket expenses. What has happened to me should not be tolerated. And the process took far to long to accomplish. But, for what its worth , as I mentioned to you, your porter Mr. Reagan did a fine job for me. Over and above service. I wish I could say the same for Patrick. I felt that he gave me to much bad information resulting in a very expensive repair. On a positive the porter Mr. Reagan did an outstanding job. Going over and above trying to find me a rent car which we could not find but he made sure I got to my office. Thanks Mr Reagan

Baron Houser Oct 8, 2022

I have had a distaste for ford dealerships for a long time now however, I decided to give ford another shot and it was a huge let down. I purchased a 2013 Jaguar XFR from them they valued their vehicle at "Clean retail" for 27k approximately. The rims had curb rash and a receipt for fixing one rim so 4 rims, 3 had curb rash or obvious damage. After, purchasing I noticed micro chips in the windshield and upon closer inspection, two cracks hidden behind the rear view mirror, and beneath the windshield wiper. Being inside the vehicle it is near impossible to see and on the exterior it's even harder unless you are squinting and looking for it. I messaged the individual that sold me the vehicle on the 5th business day I had the vehicle to not include the initial day of purchase considering I received it on a Saturday. Approximately, 900 dollars later brand new windshield. Next, reviewed car fax again to see what maintenance has already been taken care of, ford took care of one air filter although it has two. The one that was replaced had obvious damage from securing inside the intake which parts of rubber were ripped from being pinched and appeared to almost have went up into the intake. I replaced both air filters as the second one not replaced needed it as well. 100 dollars later, I checked the cabin air filter, which was manufactured in 2018, car had approximately 50 to 60k miles during that year time frame. It currently has 76k, replaced the cabin air filter for 15 dollars, air quality was much better. While I was working on the air filters I noticed the air intake itself was missing two pieces to make it a fully functional air intake as designed from the dealer. After, much searching I purchased two used parts to connect the front part of the air intake to the actual intake. Air comes in blows into motor rather than air intake itself, approximately 200 dollars later. Within 25 days, I noticed my parking sensors, rear camera and other various electrical things would intermittently not be functional. I then received a check engine light, U0447 which forums and other mechanics stated most likely it would be a bad battery. Battery was an OEM jaguar battery, registered at max charge of 74%, replaced with an autozone battery at 220 dollars, now my sensors and car functions perfectly so far. I know this is a lot to read but I am not done, I decided to take Fords recommendation to United Wheel where they fixed the rim initially, within 24 hours of my appointment, one rim had a bend and another a Crack on the inside, after fixing all it was approximately 1295, minus 598 for repainting the calipers while I was there. All I can say is that ford has let me down yet again, quickly selling the vehicle rather than a vehicle they made sure was good to go. Quality of their workmanship from their mechanics and inspection team has proven yet again to be quite a disappointment.

Christopher Minnihan May 20, 2022

Please do yourself a favor and avoid this dealership. They do not have any ethics at all. I went online and built a Ford Maverick for myself in October 2021. My brother in law who lives in Corpus, was helping me with everything as I was going to be driving in from out of state. So he took my online order to this dealership to submit it. The dealership did not do any work for this sale except print paperwork. We agreed and signed papers on a price and I provided my deposit. I waited 4 months for my order to come in. When it came in they tacked on additional costs which I agreed to pay, though unhappy about it, as we understood it as a fee they had previously taken off before I signed in October. I got the cashiers check and they said they would overnight the paperwork to me to sign and I’d send the check back with it. I got a tracking number but they never actually mailed the paperwork, instead saying they’ll just wait for me to sign when I got into town. In the meantime a survey was sent to my brother in law to complete about his experience with the salesman, Casey. He answered the survey questions honestly about our unhappiness with the additional fee. Apparently Casey got his feelings hurt and told my brother in law he would no longer give me my order because of the survey. There was no trying to rectify the bad survey before declining my sale, they did not try to explain any of our concerns, which if they had, the fees would be more understandable. Casey later told him, he would give it to me if I paid $5,000 more. So clearly it was about greed and not the survey. This was brought to managements attention, David, Brad and Zeke, and nothing was done about it by any of them, they continued to say they would not give me my order. Instead they sold it to someone else, who I’m sure paid the $5,000 more that they tried to get from me. They would not have even had this truck on their lot if it weren’t for me building it and ordering it for myself. To top it off you cannot order the Maverick at this time so I’m not even able to order another one from a dealership with morals. This place is your stereotypical slimy car dealership, all about greed, zero ethics. I would never recommend this place to anyone. They should be ashamed of themselves for how they treat customers. And clearly my brother in law answered the survey correctly… At this point nothing can be done to rectify the situation since they sold the truck but I will make sure I post my review wherever I can so future customers know what kind of people they will be dealing with as well as submit complaints to corporate, BBB, etc.

Amanda McCauley Mar 5, 2022

When we bought the truck it had a broken cup holder and some scratches on the paint. They said they would order a cup holder, fix the scratches and bring it back the following week. I brought it back. They had it a week. Picked up the truck and no cup holder, apparently it was on back order. Some scratches were fixed, some were not and they added scratches. They wanted me to leave it again to fix the scratches . I said. I?ll bring it back when the cup holder comes in. 3 weeks go by. I call the sales guy leaving a message. No reply. I called for the service manager and he said the cup holder was in and could bring the truck back. I said I couldn?t until the middle of November. A half hour later The salesman calls me, saying the cup holder should be in about a week. I told him. No it?s there, I just spoke to Service. I call the middle of November to set up bringing it back to get everything fixed again. The salesman never returned my call, so I called the service manager again. He said he?d let the salesman know that I?m trying to get in touch with him, so he could set up a loaner car. For days I heard nothing. I called and asked to speak with the General Manager. I explained all the above to him, he said to bring it in and he?ll take care of everything. I showed up and the salesman was there and gave me a loaner truck. Which was great. He said it should be done by Wednesday. I waited until Friday and went through the calls and leaving messages for all three. My calls weren?t returned until Saturday. Which was a week they had my truck. The salesman offered to bring it to my house that evening. He shows up and it?s to dark to see the paint, but I checked the cup holder, which was installed and I see what looks like glue on the carpet. We both tried scraping it with our fingers. It couldn?t come off. If fact there was a small hole in the center of the adhesive. The salesman took a picture and said he?d get the service manager on Monday. I called Monday morning leaving a message with a lady for the General Manager. I heard nothing. I called again at 6pm fo the General Manager or at least I think it was, who knows now. I told him what happened asked if he seen the picture of the carpet. And asked if he got my message 9 hours earlier. He said no to both. I told him that I didn?t want to bring the truck back. If they could just give me floor mats that cover the entire floor. He said thank you and he would order a set of floor mats and call me in the morning with a confirmation number. That was Monday at 6pm, its now Tuesday 7:30 pm and I?ve heard nothing!!!

John Keogh Nov 19, 2019

Terrible. Horrible. No Good. Very Bad. Poor. This has to be the worst mechanic service I've ever had the displeasure of receiving. Incompetence at every turn. After having to pay them a ridiculously over priced $150.xx just to do a diagnostic of the A/C on my vehicle. They informed me that I would need a new compressor and they wanted $1400 to replace my current one. I told them absolutely not! I took it down to a local mechanic shop and they did it for $300 and had it back same day. Well the new compressor didn't fix the A/C so I went back to this sham of a business and gave them the option to refund my money or to re-diagnose the A/C issue. They kept my vehicle for three days before calling to tell me it was the expansion valve that needed to be replaced. They wanted $1000 for this job. Again I told them absolutely not! When I went to pick my vehicle up the lot porter knew something wasn't right. THEY HAD TORN MY GLOVE BOX OUT AND PARTIALLY DISASSEMBLED MY DASH. My blood was boiling. I asked to speak to the manager whom I spoke with before about the misdiagnosis, but he was of course out on vacation. The spineless service person Patrick was no where to be found. The only person who made an attempt to explain or help was a lovely woman who informed me that she was just acting manager. She tried to put me into a loaner car, but I wasn't having any of their games. I told them I expected a call to sort out them putting my car back together and then drove off. Low and behold a week later still no call from the yellow bellied cowards. I did take my car down to the same mechanic as before and had the expansion valve fixed for $180. What is maddening about this is that they have the gall to charge people $160 an hour for service, but can be so flippant with the customers time. So lets recap. Overpriced, careless, misinformed, spineless, and inconsiderate. I'm going to send this review to the shop, to the management, to the owners, to the Mazda corporate overlords, and to any company that ranks them like "Best of the best", J.D Power and Associates, etc.

Joshua Fraedrick Sep 11, 2018

The worst. Terrible. Horrible. No Good. Very Bad. Poor. This has to be the worst mechanic service I've ever had the displeasure of receiving. Incompetence at every turn. After having to pay them a ridiculously over priced $150.xx just to do a diagnostic of the A/C on my vehicle. They informed me that I would need a new compressor and they wanted $1400 to replace my current one. I told them absolutely not! I took it down to a local mechanic shop and they did it for $300 and had it back same day. Well the new compressor didn't fix the A/C so I went back to this sham of a business and gave them the option to refund my money or to re-diagnose the A/C issue. They kept my vehicle for three days before calling to tell me it was the expansion valve that needed to be replaced. They wanted $1000 for this job. Again I told them absolutely not! When I went to pick my vehicle up the lot porter knew something wasn't right. THEY HAD TORN MY GLOVE BOX OUT AND PARTIALLY DISASSEMBLED MY DASH. My blood was boiling. I asked to speak to the manager whom I spoke with before about the misdiagnosis, but he was of course out on vacation. The spineless service person Patrick was no where to be found. The only person who made an attempt to explain or help was a lovely woman who informed me that she was just acting manager. She tried to put me into a loaner car, but I wasn't having any of their games. I told them I expected a call to sort out them putting my car back together and then drove off. Low and behold a week later still no call from the [non-permissible content removed]. I did take my car down to the same mechanic as before and had the expansion valve fixed for $180. What is maddening about this is that they have the gall to charge people $160 an hour for service, but can be so flippant with the customers time. So lets recap. Overpriced, careless, misinformed, spineless, and inconsiderate. I'm going to send this review to the shop, to the management, to the owners, to the Mazda corporate overlords, and to any company that ranks them like "Best of the best", J.D Power and Associates, etc.

JFraedrick Sep 11, 2018

The only impressive thing about this place was the incompetence. Terrible. Horrible. No Good. Very Bad. Poor. This has to be the worst mechanic service I've ever had the displeasure of receiving. Incompetence at every turn. After having to pay them a ridiculously over priced $150.xx just to do a diagnostic of the A/C on my vehicle. They informed me that I would need a new compressor and they wanted $1400 to replace my current one. I told them absolutely not! I took it down to a local mechanic shop and they did it for $300 and had it back same day. Well the new compressor didn't fix the A/C so I went back to this sham of a business and gave them the option to refund my money or to re-diagnose the A/C issue. They kept my vehicle for three days before calling to tell me it was the expansion valve that needed to be replaced. They wanted $1000 for this job. Again I told them absolutely not! When I went to pick my vehicle up the lot porter knew something wasn't right. THEY HAD TORN MY GLOVE BOX OUT AND PARTIALLY DISASSEMBLED MY DASH. My blood was boiling. I asked to speak to the manager whom I spoke with before about the misdiagnosis, but he was of course out on vacation. The spineless service person Patrick was no where to be found. The only person who made an attempt to explain or help was a lovely woman who informed me that she was just acting manager. She tried to put me into a loaner car, but I wasn't having any of their games. I told them I expected a call to sort out them putting my car back together and then drove off. Low and behold a week later still no call from the yellow bellied cowards. I did take my car down to the same mechanic as before and had the expansion valve fixed for $180. What is maddening about this is that they have the gall to charge people $160 an hour for service, but can be so flippant with the customers time. So lets recap. Overpriced, careless, misinformed, spineless, and inconsiderate. I'm going to send this review to the shop, to the management, to the owners, to the Mazda corporate overlords, and to any company that ranks them like "Best of the best", J.D Power and Associates, etc.

J Fraedrick Sep 11, 2018

I took my Mazda CX9 in for service on recalls. One of the recalls was the control levers. After receiving my CX9 after the maintenance, I noticed a creaking sound as if ball joints were giving out. My car had never made that sound until after the recall repair. So I called and made another appointment to have it looked at. As a mechanic, I can tell you it was obvious something was loose. When I took it back I was immediately told if the issue was not the recall repair, that there would be a $150 diagnostic fee. Understandable, because it would be an unrelated issue, so I signed the paperwork. After FOUR hours of "looking my vehicle over" the mechanic came to the conclusion it was my transmission mounts and that they would need to be replaced at a cost of $700, and by the way, that will be $177 in diagnostic fees. I said fine let me check my finance and I will set an appointment. I was really going to put it up on blocks and verify what he was feeding me. Tired and hungry after waiting 4 hours I took my son, who was with me the whole time, to go eat. When we pulled into the restaurant, it occurred to me, my CX9 was NOT making that noise anymore. I tried backwards, forwards, hitting potholes and curbs, and nothing. The handling even seemed more stiff. That's when it hit me. Your service department, in order to avoid "REWORK" took me for a $177 ride. Your mechanic tightened everything they didn't do during the initial maintenance and charged me for something else to avoid a loss in profitable time. I informed you all discreetly about this on April 23, where I was messaged that it would be taken to management and I would have a response. I informed you that I wanted to give you the chance to respond before posting my negative experience on a public forum, but I have not heard anything from you. The only email, text, or message I have received from Autonation service was an email stating the my brakes are due maintenance. Amazing since I replaced the rotors and brakes in February myself. I will be looking to replace my CX9, and now after your service department, I will not purchase another Mazda or vehicle from any Autonation dealer simply on the fact that I do not like how your service department conducts business and with a Mazda, I would be forced to go there. So check you IM's from April 23. I am STILL waiting for a response.

Joe Castaneda May 14, 2018

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