Recent Reviews from AutoNation Ford Corpus Christi

A year ago I bought a pre-owned F150 Limited Ford truck from Autonation Ford. My salesperson was Cole (who is now the finance manager.). Due to our great experience with Cole, we called him again when my wife was ready to buy another vehicle. Cole referred us to Mason, one of his hand picked salesmen, and we experienced another great auto purchase. Cole assisted at the finance stage, and my wife now has a great Buick Enclave w/under 20k miles. Auto purchases can be such a hassle, but Autonation Ford makes it an easy and pleasant experience.

Great and fast service!

I have been going here for 7 years and never had any issues with service here. Vincent is my Service Representative, he gets me results, when I have had problems with my truck. And when there was a recall on my car, it was taken care of with professionalism. They didn't nickel and dime me, solved my trucks issues within a day. I appreciate their honesty and good business practices.

Setting up the service with an advisor or online is a must. It speeds up the process. Once there I was greeted by Chris whom was very helpful and looked like he was multitasking while doing so. I had several things worked on my vehicle. I arrived at 10:30 am and my vehicle was being pulled in to the service bay by 10:50. We used their shuttle service and the driver was very friendly. My vehicle was done by 3:30pm not bad considering I had the Oil changed, transmission flush, Coolant flushed, tires rotated, brakes checked and the wipers replaced. All in all satisfied with every ones help.

Fast, reliable and provided detailed explanations for status of my vehicle.

Scheduled an appointment for recalls on my vehicle. Unfortunately they were unable to get to my car that day. James and Chris were able to get it taken care of the next day without me having to clear my schedule again to get it taken care of. They picked up and dropped my car off at work . I appreciate that James came up with a resolution to help me . Thank you guys for taking care of it!

I was very unhappy with the service I received at Auto Nation Ford. When I got there to pick up my car, Alicia was unfriendly and annoyed I asked her for Dimintrio and she acted like I was bothering her. Not good customer service. Dimintrio took forever to get there and once he got to the the office he started talking to another customer instead of talking to me (I was next) & totally ignored me , left with the customer that got there after I did. His customer service skills were worse. After being ignored by Dimintrio I had to ask someone there to check me out so I could get out of there. And Alicia checked me out but she was not happy about it. So it was a bad experience all the way around. Find someone where else to service your car. Cause at Auto nation you will get ignored and you will get attitude. When your just there to pick up your car.

Alicia the Service representative was extremely professional and knowledgeable. She really went out of her way to make sure my vehicle was properly diagnosed and ensured I got back on the road safely. I was very impressed with the service and check up calls. Peace of mind and straight forward answers. I would recommend this repair shop.

Convenient walk in with no appointment.. Great customer service!.. Thanks Patrick & crew👍

Called about a recall notice. I was told they would have to order the part and they'd call me when they got it. They never called. Months later, I received an email asking how I liked my service that I never received. I called to ask about the email and recall. When I finally got through to talk to someone, they gave me the run around and said they'd call me back. They never called back. I called again the following week. They said they don't have my email on file and had no record of me waiting for a part

Though somewhat accommodating, the truck was smelly, dirty, roof leaked water, tailgate didn't work. Tailgate and leak was fixed free, I still had to clean it up after, and though I brought my truck in spotless, I got it back dirty. This is my 2nd autonation purchase, and received no treatment to reflect such a history. My trade in was worth $1500, less than what other dealers were going to give me, and my finance rate is 20%!!!!! Though I'm only financing less than $17000, the cost to finance this is over $20000 making this a $38000 truck with a sticker price of $18999. I've spent the last 3 hours Cleaning the seats and ceiling, I'm now going back out to get the dog hair that is somehow bonded with dash. The cherry on top was the delivery gentleman, who was a retired officer which thought it was his duty to almost stop the sale due to his bad memory. I think he forgot he's not a cop, or the salesman, he's a driver. He felt obligated to call dealership with his assessment of my cars condition and almost end the sale. I was also told that there was 7 days to cancel sale, I was then informed after day 6 it's a 5 day cancelation period. Garbage. Bottom line is it could've been better.

Wasn't very happy my wife dropped off vehicle for the first service which we where told was going to be complementary and it wasn't. We where told when sighing paperwork that since we didn't want to purchase the service package for the vehicle that we would get the first one free and then could decide if we wanted to add later. Well the first service was to include the oil change and tire rotation and vehicle inspection. My wife dropped the truck off at scheduled time 7:30 and by 9:00 the truck was ready. She gets there and had to pay for the oil change and vehicle inspection and the tire rotation was not done. Questioned why she had to pay and was told no notes or arrangements had been made for the complementary service. Try to call to discuss nothing but voicemail and being left on hold. When I first called the service advisor she confirmed the appointment and what was to be done but didn't inform me of fee's I didn't ask cause of the assumption it was complimentary. Hope when I take the truck back for some warranty work I don't have to pay for that. It would be nice to have been told when the truck was first dropped off what exactly was going to be done and told at drop off there is a fee to be payed after service.

Jesus was awesome. I appreciated him giving me the information and not pressuring me into anything I wasn't ready to do. For a woman that is a big deal as I have been overspoke to by a male dealership serviceman before. (Different location) Thanks again. I will return to this location for future car services

Always fast friendly service and they get the job done right! Many thanks to all the people who work there!

Everything went great. Staff was very polite and professional. Service was completed in a timely manner.

The team at AutoNation Ford Corpus Christi made the vehicle purchasing process very seamless. Special recognition to Joe Salinas who was a fantastic sales person to work with.

I bought a 2014 Ford Focus from Todd, looked fantastic, was recommended to get the powertrain warranty, turned out to be a fantastic decision, because there were some problems they didn't see when they bought it and sold it to me. Autonation fixed everything for me, and kept me in a rental while they did it. You cannot overrate that kind of integrity.👍Big thanks to James the GM and Dimitrio in service. You guys rock.

The team at AutoNation Ford my the purchasing process extremely seamless. Joe Salinas is also a fanatic sales person to work with. Don’t hesitate to give the group and Joe your business.

CHRIS I FOUND THE SCHEDULER! She actually sits 15 ft to your right and today she was wearing a tan sweater. Called at 0920 about needing to bring my F350 in due to a warning light at 16,200 miles for a steering problem. Chris told me he would talk to the scheduler and call me back. I took off work, changed out of my military uniform, and went in person to AutoNation at 3:10PM and another service agent pointed me to the scheduler were I was able to get my answer (next available appointment on Oct.25), no need to call me back Chris. If it wasn't for the outstanding parts department this would be a 1-star review.

Jose Singleterry did an excellent job as a salesman. Knowledgeable, but not pushy. Very attentive to my needs and concerns. Great young man I was really impressed with.

Always willing to help you. I been to other dealers and they wont treat you the same.

Bill Johnson took good care of me once again.

The AutoNation Ford team delivered on my new Ford Bronco Sport! Great customer service!

We had a great experience and David Q. was a huge help. This was our 6th vehicle purchased from Auto Nation and have never had any issues!

I paid for a full tuneup, had my own parts was quoted around $400.00 with there parts and labor. I also was talked into getting some type of flush which I did that cost another$200 plus dollars. The service guy I talked to said I would get some discount for using my own parts. I also asked them to check why my truck wasn't using its 4x4 drive. I get a call to come pick up my truck and now I got a $750 bill with them using my parts and no discount. They didn't even find out why my truck wasn't using its 4x4. I will say my truck now is running better than before but I would never bring my truck to them again. Something wrong with what they did with my charges.

One week old expedition platinum brought in with check engine light and noisy exhaust. Took them five days to replace O2 sensor and clear check engine light but exhaust is still loud. Had no car to drive while car was in the shop as they did not provide loaner or rental.

My Daughter bought a truck there. They are very nice and helpful. They seem to go out of their way to make sure you are satisfied.

We bought a car for my son to go to school. Literally a couple weeks later the motor was done for. Single parent, just getting through covid, giving him all my money for a car we contacted them. That was 4 months ago. After the first month they offered to help get him into another car and now 3 months later he’s unable to go to school, he lost his job due to no vehicle and they no longer reply or return calls: DO NOT RECOMMEND.

Dimitri ended up finishing a long and difficult job on my 2014 Ford Focus. Took 4 months because of parts shortages, but everything was repaired to my satisfaction. Second to none.

Everything went well…. Good customer service! Thank you autonation Ford

Good service tech slow job completion

Good initially but poor follow through. I drove from out of town 172 miles to get my Mustang convertible. The car and financing were ready as promised and the process was pretty quick and efficient without any games. The car was certified and I was promised a second key. I requested they mail it to me and I would get it programed locally. After I contacted them twice and was told it "was ordered" I called their parts dept and was told they had the key in stock. I called my sales person and told her the good news that the key was in stock and was told it would be mailed out. Over 2 weeks later no key and license plates were about to expire so I called again and told her I would drive down to get my plates and expected my 2nd key and was told that would work. They did have my plates and I did get the second key as promised but I had to really pull it out of them and had to spend my day off driving to Corpus and back. Additionally, I wanted a wrap warranty that upgraded my powertrain warranty to bumper to bumper and the finance guy sold me their Autonation warranty not the manufacturer warranty I wanted. This is partially on me as I was in a hurry to start back home. But I did not get any paperwork on my warranty, again on me, I should have been more diligent. I called later and got the finance manager where he explained it was an Autonation warranty not a Ford warranty. I requested he email me some sort of documentation of what I purchased but as of yet (weeks later) nada.... So in summary; they basically provided an easy purchase process but I felt the moment I left they wouldn't do anything promised unless I showed up at their front door and held them accountable and the finance guy pushed a warranty on me without proper explanation of what was being offered.

Mark was very prompt and responsive to all my requests, but not pushy at all. Gary and Mark both worked with us to get a truck that was beyond our expectations...but at the right price! Thank you guys!

I was very disappointed in the service I received. First, the young girl Brandy who assisted me when i arrived, did not introduce herself. She asked me for my contact information but called husband instead to discuss next steps. Not that its a problem, but why ask me for my contact information when you had no intention to call me. Second, when I arrived to pick up by car, the young man Dimitrio that called me about my car being ready, was not at his workstation. When I asked for him, I was told that he was outside with a manager. I did express that I was there to pick up my car. I stood there and waited for at least 15 minutes with other associates walking in an out and still no one helped me. When Dimitrio finally walked into the building, no one told him that I was waiting on him. I then waited what seemed like another 15 minutes when finally an older gentleman asked Chris what I needed. That was when Chris decided to get my paperwork and get me checked out. Had Chris done that in the first place I would not have had to wait the time that I did. I take my car to Ford because they are supposed to be the best with Ford cars. I ended up having to buy a new tire and what a disappointment when I got in my car and noticed that the new tire was the only one that had the correct tire pressure. You would think that maybe the technician would make sure that all 4 tires had the correct tire pressure. Very upsetting.

Actually had a good experience with my recent repair. I was dreading the process of taking it to a dealer but it turned out to be pretty easy. I went online, made the appointment, got a call confirming my appointment, dropped off the truck and Chris processed it. Chris kept me updated via text and always replied when I asked a question. Got a text saying it was ready so I picked it up. So far so good with the repair.

This place was awesome! Mark Martinez was very professional and provided outstanding customer service!

Very professional and courteous. Helped solve all our problem efficiently

Great staff

I took my 2021 F150 in for an oil change. They said it would take 1-1/2 hours. They called me to tell me it was ready right on time. I was very pleased.

I have bought 11 vehicles through Autonation Ford, Joey, Daniel, Zeke, and Brad are stand up people and because of them I will continue to trade with them.

The 2 salesmen Greg and Bill were great help in getting my deal done without any games being played and Straight to the point about the deals they had. With the autonation team it was really professional and give you the most money for your trade in without any hassle or like the usual back and forth. That's how it should be. Thank you Autonation Ford of Corpus Christi on my brand new 2021 f150 4x4👍. And thank you to Joey in financing.

Muy bien

I am recommending AutoNation Ford in Corpus Christi for being very professional. I was visiting Corpus Cristi with my wife soon after getting married. On the second day our car a Ford Mustang started to behave strange by not being able to be driven uphill and not responding well to increased pressure on the accelerator. We where planing to drive back to Houston the next day so the situation was very stressful. After calling AutoNation Ford. I got an appointment the same day and the problem was identified and fixed by a highly skilled service technician. Thanks to AutoNation Ford in Corpus Christi we could enjoy our stay in Corpus Christi. Anders Strom

My recall was repaired in a timely manner however… The technician that was working on my vehicle broke the plastic panel that houses the driver side seat adjustment control switches and failed to say anything. I was told by a manager that they will order a replacement part so until the part arrives I will give a one star review.

I recently vacation in Corpus Christi Texas with about 23 members of my family. I got a notification on my car that my oil needed changing. I found the nearest Ford dealership which happened to be AutoNation. They don't take walk-in, so I made an appointment for the next day. Everyone was very nice and respectful, but I had no ideal that it would take almost 3 hours for an oil change. I was told about an hour and a 1/2 but 3 hours. Other than that everything went well. We all made it home safely and without any engine problem. Thank you AutoNation, but please work on the timing.

Took Expedition for service

I took my 2019 Ford Ranger in for an oil change yesterday. I was very happy with the service. The staff was very professional and friendly.

Awful experience. I requested basic auto maintenance (oil change, which I supplied the Royal Purple oil, air and oil filter), rotation and balance tires (I was told the tires were not taken off the vehicle because I needed a special key?; which I found out was a socket, and I requested a GPS map update if it was possible. This cost me $174.48. My appointment was at 8:30 a.m., I had my vehicle there at 8:00 a.m. I sat there all day and finally got my vehicle after 4:00 p.m. Remember, I was told the tires were not taken off but they did balance the tires on the vehicle; you can’t balance tires while they are on the vehicle! After I brought it home, I tried to use the GPS, it was not working. I’m getting ready to go on a long trip, I need my GPS. I took my vehicle back yesterday (my appointment was for today at 7:30 a.m.and told them I wanted the work done that I had paid for, alignment and tires balanced and I want my GPS to work. I received a call yesterday afternoon and was told I needed a new tire; another $150.00 approximately. The tires are about two years old. I’m 69 years old, the only place I generally drive is doctors appointments, grocery store, and picking up grandkids up from school. I do have a warranty with a $100.00 deductible. I am very tired of wasting my time with a dealership that I believe is ripping me off and doesn’t even have a socket set to take off tires for vehicle’s they sell.

Dimitrio Blanco was excellent and a pleasure to deal with. This was the best experience I have had with service work on my vehicles at AutoNation. He actually called to give updates. Thank you Dimitrio

Service department not doing their job

They are very good with customer service

Demetrio was my service advisor. He was very thorough and kept me informed on everything that was going on. I always have a great experience when I take my vehicle to AutoNation Ford.

Purchased a 21 Ford Ranger, excellent sales experience, From start to finish everything went smoothly. Would definitely recommend Autonation Ford to my family and friends loving my truck

Fast, quality service and safety protocols during COVID

Mark and.Alex are the most beautiful persons I have ever seen. They made everything so easy.Thank you both...God Bless you and your family!

I bought my Lincoln through them

Best experience and sales team around.

Needed an inspection and it was done in 30 minutes and I was on my way Thanks!

Professional and courteous

Troy was very helpful knew I was coming in and have lupus so he had car ready to go for a test drive.. they did paper work for me In the morning.. Troy even went the extra mile and meet me at the insurance place when I was ready.. Jacob was able to get me the payments I need and had all the paper work ready for me to sign.. I have lupus so they did everything in there power to keep me there as little as possible! Just awesome service and accommodating to someone with a disability like me ❤️❤️

Just waist my time and didn’t sell me the truck i was going for the payments were totally different when we talked on phone but when i went there it was way different but if you really wanna waist your time go over here

No hassle

Alicia kept me up to date on the progress of the work on my truck.

Communication was great and very transparent about my vehicle. Got it done in one day. Professional service. Clean seating area and bathrooms. They were awesome and really wished the road side assistance company could even compare. My daughter and I blew a hub on the second floor of garage parking at Driscoll children’s hospital. Road side was so ridiculous that it took until the next day to even tow my vehicle. Auto nation USA sent a salesman in a nice vehicle to pick us up and offered to even take us home. Not only was he very understanding and reasonable to deal with this situation but it was comforting to know that my daughter and I was safe, she was dealing with anxiety over the vehicle. We live 70 miles away from Corpus.

I was not planning on buying a vehicle that day and just wanted to see the Expedition they had. I talked with Todd, and he made it all happen like magic and Boom within 30 minutes to an hour I was an Expedition owner! Much thanks to Zeke, Joey, and Todd for making this By Far the best car buying experience for me. Highly recommended in my book for this dealership. Keep up the great work Team!

Great service and customer service

I already posted a review

Everything was easy and worry free car was exactly as described finance guy was awesome sales guy Dan was awesome car was awesome experience was incredible!

Auto Nation Ford did a great job with my Expedition! I was having problems with front and rear AC systems, along with an unknown issue causing a vibration at slow speeds. They diagnosed all 3 problems correctly and fixed the issues, worked with my warranty company to get the claims paid, and kept in communication with me throughout the entire process. Plus they finished everything so quickly that I didn't even need to get a rental. Many thanks to Dmitri and the service team at Auto Nation - you guys are the best!

This time they took to long for a oil change.four hours

While I am not surprised at the results, I am disappointed that the car was kept overnight without receiving a phone call. I believe it is the shop's responsibility to keep the customer informed. This is the 2nd time that they have done this.

Good knowledgeable quick service. In and out fast. Know tricks. Thanks.

The flush was fast and they were quick to double check something when I had a question.

Honest, professional service.

Verry courtious and professional.made our morning verry smooth.were verry happy.Going back again.

Excellent service department

Great experience ordering a new truck. David Q. was incredibly helpful!

I took my wife's car in to get the A/C fan motor fixed. Ms Alicia Gamez was my service advisor. She has been my service advisor on several prior visits. She is friendly and very professional and keeps me up dated on the progress of repairs on my vehicle. I dealt with this Ford dealership since 1975. They have always been able to diagnose and fix the problem.

Great customer service on the repair of my van. Service technician Demitrio was very helpful and knowledgeable. Work was completed as promised. Made sure warranty item was taken care of.

Oil change was quick and easy! Great customer service!

The dealership doesn?t allow a buyer to write a personal check and this caused an additional 65 mile trip to the dealership the next day with a cashiers check. The first round of paperwork with the finance gentleman resulted in more errors than correct info on the paperwork. This required All of the paperwork for the purchase to have to be redone which added about an hour to my second day visit.

Horrible service. Got my car at the end of January and still haven’t got my plates. About to go in and get a new set of PAPER plates for the 3rd time. Every time I call there’s a different excuse, nobody knows what they’re doing. First it was the paperwork, then it was a missing inspection, do not recommend at all.

Friendly associates. Comfortable atmosphere.

My family had been looking around for a new or used vehicle. We were in no hurry to purchase. We want to figure out what fit our needs. At other locations we got the usual push with not much listening to our needs. We meet David Quisenberry. He listened to what we needed, identified the features we needed and features that were not necessary. Then, based on what we told him, he showed us the near perfect vehicle. We almost found our car. He then went to work to hunt down exactly what we needed. Had it shipped to the dealership. Helped us through the buying process, respecting our budget. No surprises, there were extras, but we knew far in advance and we got only what we wanted. The end of financing, we paid exactly what we thought we would. That was a welcomed first. But then... he allowed my husband and son to test drive the Mustang Mach E. The most amazing mindblowing experience. We will be buying one once the kids are in college from David.

Had to almost an hour and a half for an inspection sticker.

My truck needed some servicing. Spoke with Alicia at the service desk, she was very helpful and I was able to drop my truck off (unscheduled). Got my truck back in a couple of hours even after an unscheduled appointment, that’s a win for me. Thank you!

Trying to get answers or a call back from the service department is a chore. Poor customer service.

Great customer service. Was able to take my car in and had it repaired ahead of actual appointment scheduled. Patrick really helped me out.

They always treat me right when I take my truck in for service.

As always Cole is the best. He is the only reason I continue to go back every time to Auto Nation Ford for my vehicles. He is literally like family. Todd was great and very helpful I really appreciated his willingness to be so accommodating given all th craziness right now. As far as the finance department, I can’t speak as highly of them. They really didn’t have it together. And caused issues for me. They did make it right after I had to call them and insist on it but it never should have happened in the first place. And I wasn’t the only one it happened to. The same issue happened to my father who also had traded a vehicle a few days after I did and he had to go through the same process.

Dimitrio Blanco did a great job as our service advisor. We are extremely picky, and Dimitrio bent over backwards to ensure we were satisfied with the cosmetic repairs to our vehicle. AutoNation Ford is lucky to have him as an employee!

Slower than was told it would be and had to take it back to fix something they missed

Made me feel AAppreciated. Other place your a $ sign

Had truck towed in for recall work on the brakes on a Tuesday. Was told they ordered the parts and they would be in Wednesday morning and they would get it finished by closing. Called on Thursday only to be told my service writer was off. Called Friday and was told the writer had quit. The service manager left me a message Friday the parts should be in that afternoon and they would get it done by close Saturday. I finally got my truck Monday afternoon. With the exception of the one message from the manager I got no communication from them unless I called myself. I understand things happen but would expect communication when there is delays. Very poor customer service.

My salesperson was Frank who I feel like I been knowing. I felt conformable siting there for this transaction. And was able to purchase a beautiful 2020 Ford Fusion. Thank you Auto Nation

My 2021 truck had software problems that killed my battery. They fixed the software problems they said but would not replace the battery.I dont trust the battery in my new truck. Just bring it back in if you have problems with it. I`ll bring it back after it leaves me stranded agian. I am not happy with the service but all dealers are about the same.....the service is all about making them money and not about the customer.

I received a great deal on my trade in when I purchased my pre-owned truck. My salesman, Frank Rivera was the best car salesman I have bought a vehicle from and will recommend him to friends and family.

Good customer service. I have to get used to the higher cost of oil change, and tire rotation, since moving to Corpus. 👌

Horrible customer service! And people never follow up there!

Was interested in buying a car but things got uncomfortable for me due to the car salesman Jacob Breedlove constantly texting then even texting me asking if he could talk to me as someone who thinks I’m “cute”... yeah no. Keep it professional.

Alicia is a top notch service advisor, she makes sure it is done right and on time, keeps me informed of its status and eta for completion!!! Best service advisor, not just for auto's but for any repair facility.

Outstanding customer service!! Kept me updated with the progress of my vehicle and got me in and out of the dealership quickly! Highly recommend Autonation for your service needs.

Had a battery explode in my truck. The Autonation team was phenomenal! From sending a tow truck to quickly diagnosing the issue and getting me back on the road was outstanding! Highly recommend Autonation Ford for all your service needs!

Took in my truck that I bought in December that was a Certified Preowned. I was told at the time I bought it it had a 12 month bumper to bumper warranty. I was told my problem was not covered. When I started questioning this I had the misfortune of meeting Cole McCloud. Not even sure what position he holds. He became redfaced and very angry extremely quick. He started yelling and bagging on the windows. He was aggressive and threatening. Ive bought 3 vehicles from them in the last couple of years. I will never do business with them again. I cant believe someone like that actually deals with costumers.

It took me 3 days to get the oil change and tire rotation scheduled. I called twice and left messages as no one was at the phone with no return call. Finally I contacted salesman who sold us the 2020 Escape and asked him to schedule it for me. After contacting him, I got a call from the scheduler and booked the service job.

They made it super easy and fun to purchase a vehicle!

Demetrio made sure I was informed of everything going on with my car and made sure it was fixed and taken care of for me will be coming back for more services

I was waiting all day for Isidra to give something to my car when I picked it up they hadn't done anything to him

Everything started out good with Toni in parts who helped me order my recall part and transfer me to set up an appt. On my appt. date and after being there 45 minutes, my service tech told me that they would have to order the parts and make another appt. for a different day. I told him that the parts had already been ordered and were there and that's what I had scheduled the appt. There was obviously a lack of communication between the departments as I made sure and tell the scheduler that I already had the parts when I made the appt. Next day, I was getting new brake pads at a different location and was told that my wheel lock key was missing. I called Ford and asked about it because I knew they had used them as they had asked me where to find them in my car. The service guy told me that they didn't find it and had to use their own key. I knew this was a lie as I have aftermarket lug nuts with a special longer key that I had used the previous week. Also they had a left me a different smaller key that didn't fit anything on my vehicle so I know they switched it out. Very disappointed with the lack of communication and low integrity with some of the workers at AutoNation Ford.

Amazing! Dimitrio stayed on top of everything! He truely listened to my issues and addressed them. In an industry that sometimes tries to take advantage of a woman’s lack of knowledge on the subject, it was nice to work with someone who wasn’t trying to take advantage of the situation. I was kept informed of progress and/or backordered parts the entire time. I will definitely bring my car back here for any needed repairs. Keep up the great work AutoNation Ford!

Alicia made sure to keep me informed and I was confident she was sharing details I gave her with the technician taking care of my truck

Head supervisor of used car vehichle not knowledgable of leased suv being cleaned. I was told the Suv had been checked and ready to go...yet, oil on the leased car I purchased was not even reviewd..oil had not been changed and poor job of cleaning the interior Only thing done was washing it.I purchaded the vehicle cash on Thursday afternoon and I was called to pick up next morning. I was curious if enough time had been allowed to check everything on the hood, tires rotated, etc. None the less, had to take vehicle back..was told I would be called..nada. Two days later I HAD TO CALL...told me it was ready. Get home n dent on door They keep vehicles too close or young men they hire to move cars around do not open the doors with care....door was left open for me to get in, therefore, dent was not seen until I drove home straight from dearship....reported to them right away. I am to take it back when....get this.... part comes in for glove compartment which drops open any every time it wants.....SO THIS IS WHY I SAY SUPERVISOR NEEDS TO BE ON TOP OF EACH VEHICLE THAT COMES IN, especially the leased one. Some of these leasers do not care of vehicles at all Wish I could return it!!!

It was hard emotionally taking my car in to be service because I had just loss my husband from cancer and he was the one who took care of my car. Mr. Reymundo Canales was very professional and detail on what services was going to be done and he did offer other services and prices for wheel alignment in which I decline. Mr. Canales even went ahead to inform me What my car would be needing on my 2 nd oil change and that helps me to be aware what to expect. Over all everything was done fast, a job well done. Even though Mr. Canales had no idea what I was going through he made my trip to get my car service pleasant. Thank You!?

I have nothing to submit in comments. Have a nice day

New owner.

Thank You Service Advisor Patrick...all went well.. I do like the on-line scheduling..pick what service I wanted and the date and time. Waiting time was nominal for the work being done. Got the truck back without any grease or dirt in the cab. I do wish the waiting room had free donuts or coffee and other deli items..sorry just kidding about the donuts...again very good job. Thank You.

Fantastic experience buying a truck from CC AUTONATION FORD. truck is awesome

Service department is horrible my car is leaking alot of water inside every time it rains and every wash and not just a little bit of water it's a puddle on the floor front and back. They scheduled an appointment 10 days out my car now has a wet carpet smell and mildew it's a brand new car . Service department does not answer phone calls or give me other options besides to deal with it and wait.

Poor management, deceiving, and dishonest sales manager #Zeke Perez and GM won’t return my call and won’t see me in person. Guilt?

Took my car in for a recall. I went early, they provided transportation to my home and when my car was ready, they came to drive me to AutoNation. Very convenient for when you don't have anyone to drive you home. Also, my appointment was at 11:30 but since I took it in early, my car was ready by 11:30.😊

Best service manager in town. best service department in town. I've owned a lot of vehicles from a lot of different dealerships and this one is the best that I've had the pleasure to do business with

Alicia was very polite and helpful and even notified me of a recall of which I was unaware.She called me to keep me updated. The repairs were done in a timely manner and the car is running well again.

Used Ford pass to make an appointment got there they said we don’t get these appointments.cared nothing about scheduling me lady at counter was rude. Been taking my trucks there for years. Never again. Just needed a oil change. Lost customer. But can tell they don’t care

The gentleman that took care of me and my car is a very friendly helpful knowledgeable person. I would recommend him to anyone.

These guys seem to be pretty helpful.

Excellent service. No gimmick or hassle. What you want is what you get. Thank you autonation. #drivepink

Great price, knowledge sales staff which is nice. We looked at a few different dealerships and the salesmen couldn't tell us much about the cars. Steven, our salesman, and Zeke, the sales manager were great. Alex in finance was as well. Easy, enjoyable process.

The most fun In purchasing a vehicle. David Q and Brad made it an awesome experience.

Great service department! oil change & tires rotation..

The service was OK but waiting 3 hours for an oil change and tire rotation on our F250 gasoline pick up was a bit ridiculous (especially since we had an appointment). Other Ford dealerships have provided the same service in less than an hour.

Another great routine service trip . . Patrick always takes good care of me .

I made an appointment two weeks ahead of time to have them repair a oil leak I had on a 2017 F-250 Lariat that they had already worked on 6 months prior to this appointment, so when I brought the truck in, they called me after TWO FULL DAYS of it being there to inform me that they hadn't started on my truck yet. They ended up keeping my truck for 9 days before they could finish the repair , this is after receiving parts before I dropped my truck off. I am hoping and praying that this will be the long term fix for my vehicle but I am definitely not holding my breath. I don't understand what the point of making an appointment is if they takes days to start work on your vehicle. That being said, I wouldn't recommend them for service.

Quick turnaround and no damage. I’ll give it 5 stars 👍👍

Dropped Ford 250 off at 1230 Monday 12 APR 2021. The following timeline applies: 12 Apr. Ray Canales told us that he would call us with update at 3pm, NO CALL. Called him at 330pm No information said he would call at 5 pm NO CALL. Called him at 530pm said a hose needed to be replaced. Said he would call me again at 12pm Tuesday 13 Apr 13 Apr No CALL at 12pm. Called him at 1230pm had not talked to tech would call me at 3pm NO CALL. Called him at 330pm no information. Ray said he would call 14 Apr at 12pm. 14 Apr AGAIN NO CALL.at 12 pm. Called him at 1230 stated tech was working on it, said he would call me at 3pm NO CALL.. Called him at 330pm stated tech still working on it and it would be done and ready to pickup tomorrow 15 APR. 15 Apr NO CALL Called him Ray. said that the truck was on the list robe worked on. At that time I informed home that it had to be ready by Saturday. 16 APR 430 picked up care. I have in the past bought 2 trucks and 2 cars from the dealership. I am currently a SAFETY OFFICER FOR NAVAL AVIATION. After 37 years of service in the military I have never been so disrespected or overlooked by an individual.

Had appointment went well no problem s my tec Rey was great explaining all

Albert, in the Service Dept., was awesome. My service was completed quickly and efficiently. Well done!

Ok, busy place

AUTONATION FORD DONE REALLY WELL CONSIDERING THE CONDITIONS MOTHER NATURE DUMPED ON CORPUS CHRISTI DURING MY VECHICLE SERVICE PERIOD. GRET JOB GUYS

Dave was great to work with. Knows everything there is to know about the Ford Mustang and Ford vehicles in general. My MACH 1 purchase was one of my favorite purchases of a lifetime. Highly recommended for anyone looking to purchase a new vehicle

Fast service, great customer service. Rey the technician was very helpful

Albert always takes care of our needs. He is a great asset to the Ford Company. I can call him and he will help with my maintenance needs. Fast and friendly service. Thank you Albert and AutoNation Ford.

Service was great, just in for an inspection, no issues.

Its a awesome f150

I took my vehicle in for maintenance. It was dropped off at 9am and ready by 3pm. Service technician called me while he was finishing up paperwork so I could head over to pickup. Payment was quick and I was on my way in no time.

Troy Garza was our sells man. He was very patient, attentive, and knowledgeable. He answered all our questions, and if he did not know the answer, he would ask the manager. He made sure all our questions were answered. We got the Ford Edge that we wanted thanks to Troy's patience.

Just bought our 3rd vehicle from this dealership. Worked with Steven M. who did a great job making sure we were happy. We weren't just happy, but very happy. We were especially pleased with the value they gave on our trade-in. Lots are getting very low on stock so if you have time see if you can get a great deal today. Thanks again Steven and everyone else we worked with.

Everyone is very friendly and I am completely satisfied with the mechanics service

It was great experience

Very slow process. Bought 2020king ranch. Sales person was ok but sales manager was not having a good day or something. We set at a table for 2 hours and very little got done. I feel like my time is important and I guess they don't feel that way. This is the 4th truck I have bought from autonation and am pretty sure the last because of this.

I appreciated the service department emailing me a picture of my staff ID card that was left in the truck. Unfortunately, that was the only positive thing I can think of. We have been loyal customers and always buy new FORD vehicles so that we do not experience used car problems. However, this dealership's lack of care goes beyond my imagination. We broke down while on vacation, towing our camper. We were immediately told that our camper would not be able to be stored, they do not provide a loaner vehicle, and we would have to arrange our own transportation. We paid for storage for our camper, had our son drive the 3 hours to come to get us, and arranged our own transportation for the duration of the repair. We were then told, day after day, for a week and a half, that our truck needed to be put on the lift so that they could diagnose it. The service advisor told me that they only have one lift and that we had to wait our turn. Keep in mind that we are paying for camper storage and have arranged our own transportation. After two weeks, the service advisor stated that enterprise didn't have any vehicles after I called and asked to speak to a manager to arrange transportation because the repairs were taking too long. I found it interesting how we went from "we don't provide" to "they are all out of vehicles." We were repeatedly told that we would get an update by the end of the day, that our truck would be next on the lift, etc... Updates were provided on days I called more than twice and things were getting so desperate that I called roadside assistance to arrange transportation to another dealership. We did receive an update prior to finalizing the transfer with roadside assistance and our truck was finally fixed and ready for pickup on 4/5/21. Please keep in mind that it was placed on the dealership lot on 3/20/21. In all fairness, the dealership was closed by the time roadside assistance was able to have the truck towed (we were waiting since 10 am and did not arrive until after 5 pm). Things were not handled in a professional way and this is not what we are accustom to when bringing our vehicles to FORD. We are very disappointed and would highly recommend that others have their vehicles towed to another dealership, regardless of the price, because this level of disregard for customers is downright negligent. Just to help with perspective, our F250 is new and had 6500 miles on it. That is 65 hundred miles! We did not expect to have any issues, let alone be treated so poorly during the process of fixing the issue! We were treated as if we were an inconvenience.

I was a little disappointed because they didn't offer me a rental and when my car was done they didn't offer to send the shuttle to pick me up when I told them I had to find a way to go get my car. But they did do a great job on my car.

Always at least two hours for just and oil and filter change, even with an appointment. Left oily boot prints on the plastic molding on the inside of my vehicle. When my service agreement is up, I will find another place of business.

Bought a truck from this dealer and they forgot to put the warranty in the system. Took years and probably 50 calls to 5 different people including GM to try to get it resolved. Ended up paying for the repairs even though under warranty. GM would not respond to email or phone.

I had such a wonderful experience at this dealership. I HATE vehicle shopping because usually every car salesman is always so pushy, rude, and don’t even know half of the questions you ask. BUT this dealership is all about customer service. My salesman Dan was very nice and patient with me and Brad went above and beyond for me to get the vehicle I wanted. I will definitely be a returning customer.

He did an awesome job and has great customer service!!!

Received notice of a recall...back-up camera. The letter said parts were now available and that I should call my local dealer to schedule time to service the repair. I called to schedule the repair. Person I talked with checked that parts were IN STOCK and said it would take about half a day to change out the camera. Booked the appointment for the repair for 10:00 am on Friday April 2. I show up on time. Was told there were no parts available. That the appointment was to see the vehicle and verify the part needed before ordering it. Said they would contact me about booking time for the repair when they got the part. I'm left wondering why I had booked an appointment, cleared my calendar for the day, and took the day off so I could get this repair done. They didn't need to see the vehicle to order the parts since they knew everything they needed to know to order parts from my VIN number, which was on the letter alerting me to make the appointment. Besides which I verified they had the parts in stock before booking the appointment. Not a good way to run their service business. I was seriously not happy.

I had a 9:30 am appointment for and oil change, tire rotation (The Works), and state inspection. I told them I was waiting for the vehicle. At ten minutes to noon I went up to the service counter to see what was taking so long. The vehicle was done and it was left in the inspection bay, and from what I gather the tech never informed the service desk it was complete. I wasn't exactly pleased for waiting for over 2 hours to have the service preformed. This is actually my first bad experience at the dealership, and I hope this is just a glitch.

Thank you Gary Gainan and Joe Salinas for making this deal happen! 👏

Everything was fine except still haven’t gotten my license plates it’s been a month now

I can’t say enough good things about my experience with AutoNation Ford. From the initial phone call I made to them inquiring about their inventory/scheduling an appointment, to talk in the door, everyone was so friendly. David was our salesman, and he was so helpful, personable, and knowledgeable. Joshua in financing was thorough and quick as well. The entire process and purchase was seamless. I have purchased several vehicles at different dealerships, and none of them were as quick and efficient as AutoNation Ford. I would definitely recommend checking them out for your vehicle needs!

Kevin at AutoNation Collision was absolutely great. No surprises he kept me well I formed even when there was an issue on their end. Very much enjoyed my experience and would definitely recommend for Auto & Body work.

Service Tech Charlie, was great, gave great service in and out with repairs within 2 hours great!!!!

the experience was so simple took 5 minutes. I was not in the know. my paperwork was held no copies. Finance was hurried and the milage was wrong. I was ripped off on the warranty. the price was too high and the shopped me to 5 lenders. I feel taken advantage of and Im out of the 5 day mark. im going to show my lender and report this to all parties

excellent service from the salesmen as well as the staff. Quick and easy purchase. My second purchase from Ford and was completely satisfied.

Excellent vehicle service. David Gonzalez provided convenient service schedule and timely completion.

Charlie Lewis, my service advisor, provided excellent service. He explained everything accurately, and he was very professional. Although the technician had to remove the entire dashboard to replace the part, no one would know he had been in the vehicle. The cost of the repair was quite reasonable, too. I am beyond pleased. I would not hesitate to take my car back to AutoNation Ford. Great job, all!

By far the best dealership I’ve ever had the pleasure of working with. The entire test drive/paperwork/purchase was seamless. David is so knowledgeable and was extremely helpful. Joshua in financing was thorough and quick. I couldn’t have asked for a better vehicle buying experience. Thank you all so much!

Fair price. Straight forward. Good experience.

Great customer service, always there when I needed assistance with my vehicle.

Fast, on time, good experience.

Very fast and friendly service! And the turn around time to repair my car was even faster! Wow thanks guys!!

They take care of their customers!

Auto nation was the best choice I have ever made in getting my 2020 for fusion and also the sales men and finance worker were very helpful and patient with me they did everything they could to help me get financed and get me into the car I absolutely loved!!!! A big thank you to everyone who helped 🙂

My service rep Rey did a great job. He went above and beyond to ensure I was satisfied w my vehicle. In the beginning were a few miscommunications, but Rey made sure the job was done correct. Great customer service and good professional young man. We need more committed people like Rey in this community. Again big thank you and hope all is well w Rey and the whole department in these difficult times.

The whole crew at AutoNationFord Corpus Christi was awesome to work with. We came in told them what we wanted and they worked extremely hard to get us there. Thank you AutoNation Ford!!

They made the whole buying experience fun and enjoyable.

Had to return to have my back wiper put in properly. Went in for routine maintenance, oil change, tire rotation and wiper replacement. Went to use the back wiper a few days later and it fell off and scratched my window. Went back to have it replaced and at first was looked at like I didn't know what I was talking about. Explained again and was asked if I came in the vehicle, said yes and walked outside to put the wiper back in. Didn't like the fact that I wasn't believed. Made sure it worked this time, thanked the tech and left.

Regular service appointment with a wash and vacuum which took a half a day. A little longer than I thought but it was necessary. Good job overall.

If you want to trade in a car, have it not paid off (for over 25 days) Buy a fairly new car (2020) go in circles for a fix agreed upon signing papers Then this is the place for you!! Do your research, don’t settle for classic corpus disappointment.

Soo far have bought 2 cars from them,, referred 2 family members and never been happier. Thank you for everything you do for us Eric.

Very nice people to deal with... I have purchased car before!!

When we told the sales associate Todd The price range and what we can do for a down payment, he said he knows the perfect car. We had no way to get there, so he picked my husband and myself up and we took our 1st test drive. Todd found exactly what we needed and could afford. He really knows the inventory and was perfesional during the process, but still very friendly guy. Overall my husband and I are pleased with the whole process and with everyone at the dealership.

No pressure, outrageous customer service!

Great service! No haggling. 5 stars

Great !

After shopping around I’ve made my decision, based on price and selection. David Quisenberry in the Auto Nation team did a great job at handling my affairs.

Great Service. Very Nice employees

Salesman was very friendly and polite. Seemed genuine and willing to help. Didn't come of as pushy and actually listened to what we wanted. Great place.

Slow on service and short handed. Decided to come back on Tuesday. Maybe

Picked up 2021 Limited F150 with the 3.5 Powerboost and optional on board generator. Ordered 9/10/20 and delivered 3/9:21. The six month wait was pandemic related and well worth the wait.

Very polite, fast service

Dimitrio Blanco was very attentive. He always returned my call within a reasonable time and always had answers to my questions! Great Service!

Friendly and helpful service.

Professional, helpful, and Troy was a pleasure to work with! The whole team really made the experience quick and easy!

Mr Albert took my service call. He was very gracious to make sure I got the best deal for the package services needed. He reviewed the coupons from the dealership and made sure the coupons were used. Very thoughtful in the midst of a very busy day.

Good service but be prepared to wait

Made an appointment (730am) through the ford app... arrived on time. left my vehicle for recall work. At End of the day, they didn't even know where my vehicle was there let alone, why it was there. Had I not gone by I'd be without a vehicle! The manager tried to make it right and he called me back the following days to make it right. That was fantastic! Thank you for that.

Albert was so professional and had a great personality!! Love my Auto Nation!!

Service was real good and always answered my question regarding my vehicle being repaired on parts and labor costs.im from Odem we have lithia dodge about ten miles away .my vehicle is a chrysler 300 and I'm taking it to get fix across town in corpus at a ford place do I need to say more no.lol

Gary Eddins was so helpful and made our process super easy

Service Department requires appointments for oil changes or any type of work. I'm used to same day service, not appointments 3 days away for an oil change. UPDATE: Per Owner response, I called and left message for GM to call me. No reply after a week. However, when service was performed the Service Manager (Charles) was excellent. He took the time to understand my problem, and went to great lengths to investigate. He also clearly communicated the cost of an oil change prior to the work being done. I will definitely return, but next time allow for enough lead time to schedule an appointment.

Buyer beware. Son bought a vehicle from here and has had to put over $6,000 in repairs in the first 90 days after purchase. Tried to give them a chance to do the right thing but it was obvious they could give a rats butt. I'm a veteran and my son is active duty. Stay away brother and sisters.

Excellent and quick service. The gentleman who took care of my car was precise with updates. The staff were very friendly - more than one person offered me water while I was waiting. I will be coming back.

Our salesman Mark was very curteous and answered our questions, however, at the time of signing our paperwork (our financing was pre-arrannged with our bank), the finance representative did not acknowledge my presence or make any attempt to validate my involvement in the transaction. I was extremely offended, considering that I was the primary on the account (I have made four prior vehicle purchases as the primary) at your dealership. I am a woman, retired military, wife, mother and healthcare worker for over thirty years. I do not expect special treatment, but at least the proper courtesy that any man or woman should receive during a buisness transaction! Please provide customer service training to your financial department.

The Dealership owes me money for my Warranty Refund on my 2012 Ford F150 truck. I paid off the loan due to trading it in at the Aransas Pass Commercial Ford dealership for a 2014 Ford Explorer because of the doctor's diagnosing me with a total of 10 herniated/bulging discs between my neck and back. I HAVE BEEN TRYING TO GET THE 3 CHECKS OWED TO ME SINCE NOVEMBER 6, 2020. I cannot get information about the Fed Ex tracking number or the amounts for all 3 checks. IT IS NOW MARCH 1, 2021.

Was lied to on multiple occasions by Mark Tapia and Ezekiel Pedez. Will never purchase here again.

Charlie Lewis in the Service Department is first rate. I have taken two separate vehicles there in the last month and it has been the best experience I have ever had with a dealership. He is knowledgeable, easy to get in touch with, responsive and is true to his word.

I took my truck in for a scheduled recall to replace backup camera. I've waited 6 months for this. I finally got the call to replace the camera and left my truck at 7am as requested. I called the dealership around 3:30pm and asked if my truck was ready. They told me the camera was not replaced because they ran out of them. I'm an independent contractor and lost $400 in pay not having my truck for the day. A courtesy call early in the morning would have gone a long way.

Was lied to on multiple occasions by Mark Tapia and Ezekiel Pedez. Will never shop here again.

Was scheduled for a 9:00 AM appointment. Arrived and checked in on time. Was told there was a backlog of work to get out of the way before anyone would get to my vehicle. After 5 hours of waiting and no word on the delay, I checked in with the service department and was informed that no one had even looked at the vehicle yet and that it would likely be later in the day before anyone would. I was also told, probable no work on it would be done until the next day, so I should leave it. I did not leave it and just left the dealership. If there was that large a backlog of work, why schedule me at all until the backlog was caught up. I wasted half a day at the dealership and still do not have the repairs on my vehicle completed.

Multipoint check noted but not completed at time of delivery. Service rep corrected situation before handing vehicle over.

the service advisor Albert is Super! he was attentive and thorough. will be back..

Easy deal on my new King Ranch. I love it I?ll be back again for the next one.

In purchasing my car I wanted to save myself the hassle of going into a car lot and staying there all day. The process of financing picking out a car and just dealing with all of the long process. With AutoNation Ford I was able to work with a good representative that made it easy and affordable for me. My maximum time in the office was about 1 1/2. Pretty awesome! Exactly what I was looking for. I’m very satisfied with my vehicle and the service. The store itself has friendly employees, it was very clean and they work really hard on trying to keep their customers 100% satisfied! Definitely recommend this place to anyone looking for a dependable vehicle! Thank you guys!

Very professional. Salesman was thorough and finance personnel was easy to understand

Professional staff, clean facility.

AutoNation Ford is the best in town. Took my truck in for repairs with my warranty. In no time my truck was ready. They treated me with courtesy and very friendly. I will recommend my friends anytime.

oil change is done here ay AN Ford for years. This time oil change was done and after leaving my wife noticed a scraping sound and brought it back to service dept. They ordered a new cover and will be installed this week. The service adviser was great, as well as service manager

Awesome service as always. Tire was replaced and lights ordered were replaced as well. Thank you for expeditious repairs.

Tried to get a battery for an F-150. Lady at the parts counter said she didn’t have one, they’re having trouble keeping them in stock. She called a competitor and had them hold a battery for me to pick up. She went WAY above & beyond to help. I will definitely use this dealership again.

Buy your Ford from Bill Johnson. Super nice salesman who can sail you through your purchase.

First time at Autonation Ford for service. I was told it would take 1 1/2 to 2 hours for an oil change and tire rotation. I was there over 3 1/2 hours. I was told at checkout their computers were down. I asked them to email me the results of what they did. That was February 11th. Today is the February 15 and still haven't heard. I'm not a very satisfied customer.

They did an awesome job and my service person also did an awesome job.

Apparently appointments are required but not recorded. I showed up for a 1200 appointment and was told I didn't have one. I show the guy the confirmation email and he said oh. Ok we will get you in. 2 hours later waiting for a lube oil filter still working on it. Very disappointing I was told when I set the appointment it would be hour or so. Thats why I waited but now I am late for another appointment. Thanks guys.

Very rough experience in service department ... 2 1/2 weeks long and first time using any Ford dealership..dropped it off for oil pan leak and another concern which they never found the answer to (no engine light btw). An online appointment made and confirmed by a human from in shop, a week prior, allowed me to drop my car off in the morning on a Saturday, when mechanics will not even touch it til at least Monday... 👎🏻 Definitely poor scheduling. I’m not too sure where the communication issue falls short.. but there is a lot of room for improvement there.. from tech to advisor...advisor to tech...advisor to customer. Seems like the service advisors and department in general are taking on way more than they can handle...and my service advisor seemed to have a ridiculous workload.. I’m also pretty sure they forced an engine light that came on 5 days after I dropped it off (dropped it off with no engine light for something unrelated) and after I denied a $750 tune up to get the engine light off (which may or may not make it go off... just spark plugs, btw)/injector service I knew I didn’t need... and seriously WAY overpriced even if I did... suddenly when I pick my car up... engine light is gone... WEIRD‼️ Charles my service advisor, I believe possibly had just as rough a time as I did in this experience and also probably learned a lot. I’m a very persistent customer especially when it comes to my cars.. and I expect things to be followed through as they’re told to me from the beginning to the end and I will question everything and challenge things that do not sound right... but I do understand unexpected delays. We had a rough start.. hard time getting in contact or returned calls... about a week in, I noticed a change in communication efforts that were more adapted to the type of customer I am.. needing answers and updates and he improved significantly in that department..even though it started off rough and I give the whole experience a total thumbs down , I give him major kudos for making the change necessary for a smoother experience based on the type of customer I am. I’m not sure if it was him himself or someone else involved.. but thats the difference between a 1 star and a 3 for sure... I hope maybe I just had a one time bad overall experience...

Thanks to our service writer Albert Cortez for an outstanding job!

Fast and prompt service. I recommend

We have been shopping around for a new go a while and when I saw this one I knew it was the one! Dan worked with us and made our shopping experience very pleasant.

Well i cant say anything employee 's are good well service specially that name dimitrio i cant remember his last name but hes the one who talk to me...and tell of wats happening on my car...i just say thank u..

Set appt early. Fast and easy. They were prompt and nice.

We went in for an oil change. We received great customer service. Asked if we wanted our tires rotated and we weren’t sure we wanted that done. We finally decided to do it and glad we did. They found 2 nails in 2 of our tires. We were extremely happy with their service. Would recommend them to friends and family.

In and out for 15,000 miles. No problem. Courtesy shuttle to office.

Best experience I have had buying a car no pressure and the salesman new what he was saleing and they gave us top dollar on our trade in I will buy my next car or truck from them

My experience at Ford AutoNation was extremely pleasant and informative. Mr. Demitrio displayed a well trained professional attitude. He was very thorough with the information that I needed. His customer courtesy skills are polished and needs no improvement. At the end of the day, my truck was serviced and I walked away feeling content that I had the information I needed for future servicing. I will be a return customer in the near future!👍

Took my Lincoln Navigator in for a deflated suspension airbag, had to return vehicle 4times because the issue wasn’t fixed. After the 3rd time, service tried to tell me the deflated suspension, back suspension completely deflated and sitting directly over back tires was “normal” and nothing to worry about! After getting vehicle back, decided to try to trade in for a newer vehicle, sales people are also hard to get ahold of. Feel like I had to chase them down. Won’t return calls..overall a poor experience

They were able to secure the part required to correct a recall issue on my truck

Excellent customer service .

Great timing and service

Great customer service. Will go back again for my repair needs

Horrible Horrible service. Took truck in for a check engine light was told fuel contamination which was a lie.They Had truck since before Thanksgiving and just got it back to be told they could not diagnose the truck. When truck was picked up was charged $180 for a diagnostics in which they could not diagnose. I called to speak to GM and he never returned my call. I took truck to Sames Ford and diagnosis was pressure relieve valve got truck back in one day. I will never go back to Auto Nation

The service was good. Would go again. It was good.

Great customer service. I dropped my truck off for an oil change and tire rotation, and they took me to work and picked me up. It makes it so much easier when I don’t have to make arrangements myself for a ride.

quick and friendly service. They explained to me what kind of service my car needed.

Good service, got my truck back same day, and the advisors were very helpful. 5 of 5 stars for sure ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

The service department will try and weasel themselves out of fixing your vehicle and don't know jack about diesel engines.

Very courteous and professional. Work was done in a timely manner.

Poor service department - checked off safety checks which were not completed. All systems fine, oil change and was suppose to have tires air pressure checked and rotated. Two blocks from dealership check tore pressure light came on. When I checked I found 32, 26, 27 and 34 pounds of pressure. The service manager, David, assured me the car was checked. I question if anything was checked appropriately.

I’m always well taken care of when I take our vehicles there to be serviced. Everyone is kind, courteous and professional.

The salesman was knowledgeable and very helpful. The general manager was also involved in the whole process

Did a great job in a short period of time. Had me in and out before my appointment time, as I was early.

Bought a new f150 pick up and there were issues from the start. First, they gave me the wrong pricing after the sales manager signed off on it and had my banking ready to go then had to deal with the whole good cop bad cop type deal over the extra warranty’s I didn’t want. Got my license plates in almost 3 months later, not the dealerships fault but realized my truck didn’t have a front license plate bracket then I got accused that I must have removed it and they wanted to charge me for it. But the icing on the cake is now that not even 6 months down the road I need new wiper blades they are falling apart. Contacted dealership about getting replacements needed to set an appointment and leave the truck for them to inspect the rubber falling off the wiper blades . Ended up buying a new $30 wiper to save the hassle for an all day replacement for one wiper but now the other one is falling apart! 😑

The service rep had to correct billing over price he gave me over the phone. To his credit he honored price he originally gave me,

Great service on my F-150 at reasonable price....

My truck was service in one day with no question ask

Always Great Service. Albert Cortez constant Professional. Prompt very knowledge Service Advisor.

Great service. .

I?m very pleased with the schedule of service and the time of getting it out with all this Covid going around.

Purchase of a new Ford Transit Connect. Satisfied with buying experience from Auto Nation Ford in Corpus Christi Tx. Sales person ( Troy Garza), was easy to work with. Finance Dept. was also easy to deal with. No pressure tactics, just took awhile to agree on price of new vehicle and trade in. Overall a plesant experience. Recommend this car dealer.

Good service department n friendly people

Great Customer service! Thank You!

Very respectful and great job as awesome, thanks

Appointment made, they took me right in, offered to spray the inside of the car for sanitizing, no charge, assuring me is would not stain anything. They had the oil changed and the tires rotated and I was out in one hour as promised. A job very well done with everyone in the office area and customer area observing the COVID rules.

Was lied to multiple times about the 5 day grace period. Left the vehicle I bought for 2 weeks for repairs, only 1 or 2 things got done. Wasted my time going back to pick it up.

Love my MKC see David Q, best customer service and everything was taken care of on a timely matter. Maria

We recently purchased a 2020 Ford Expedition at this location. We were so blessed with a great salesman and everyone was so courteous and professional. The whole process only took a few hours. I highly recommend AutoNation in Corpus Christi!

Auto Nation Ford provides excellent service. Very professional and efficient staff with a nice waiting area.

They were helpful in trying to get the job done. Albert Cortez was friendly and made sure the job was done in a timely manner. Thank you Sadie Garcia

2008 GT500KR left at dealer very clean and polished. Received back with some type of oil spots all over the car and was very dirty. Insider the plastic seat cover the dealer uses was waded up in the drivers seat the paper floor protector was also waded up on the drivers side on the floor. Now I have to have the vehicle detailed again on my dime. Seems they do not care. This is a collector car with Carrol Shelby's signature and only has 1397 miles on it. It is a shame they don't care as much as I do especially after spending over $1,500 for a repair. They could have done a much better job. I do not recommend. Find another Ford dealer to get your vehicle serviced.

Speedy service and great customer care overall great place for any repairs

David Quisinberry was able to get me the vehicle I wanted, from another dealer, and was able to clear up an issue about the key code not being delivered with the truck. He did a great job.

I am a first time buyer but it was a great experience. There was a great selection and the staff are very professional.

Repair made, learning more about car and caring for it.

I made an appointment to get my car inspected and it was done within 30 minutes of driving in.

The Autonation Ford team is incredible! I’ve now purchased both in the pre-owned and new car departments! Yes! Both of them are incredible! Go see Mark and Cole, they’ll take incredible care of you!

Completely on organized horrible dealership. I waited over three weeks for shipping on a vehicle I waited over three weeks for them to even mailed the paperwork for me to sign on the vehicle. I cannot get license plates because the dealer has not sent any information regarding the sale to the DMV. Buyer beware is all I have to say. Completely on organized horrible dealership. I waited over three weeks for shipping on a vehicle I waited over three weeks for them to even mail the paperwork for me to sign on the vehicle. I cannot get license plates because the dealer has not sent any information regarding the sale to the DMV. Buyer beware is all I have to say. You’re lucky I don’t I don’t live in Texas. I would not leave their show room until I have my paperwork!

This is a horrible dealership. I can?t even get license plates on the new vehicle a month after I bought it because they still have not sent any paperwork. It took over three weeks to ship a vehicle. I?ve had zero response from the managers and sales team after I Purchased. I have to track them down every time with 8 to 10 phone calls and only if I catch somebody offguard do I actually get a live person on the phone. This is a horrible dealership. I can?t even get license plates on the new vehicle a month after I bought it because they still have not sent any paperwork. It took over three weeks to ship a vehicle. I?ve had zero response from the managers and sales team after I Purchased. I have to track them down every time with 8 to 10 phone calls and only if I catch somebody offguard do I actually get a live person on the phoneI waited for three weeks to get paperwork delivered just to sign on the truck. Buyer Beware. Hold onto your wallet there definitely use car salesman shysters. Hold onto your wallet there definitely use car salesman shysters

Steve was extremely knowledgable about our problem. He also informed us of other potential issues that may be a problem in the near future. Steve was very professional and nice to work with!

Would not recommend taking vehicle here took vehicle in for manifold work under vehicle picked up vehicle 2 weeks later now had an electrical problem when I told them they said they did not mess with electric components and wanted more money to look at it when vehicle was took in didn't have an issue drove around two weeks with problem come to find out these sneaky technicians took the time and effort to go under my hood when they had no business there pick up every fuse under hood fuse box so electrical components wouldn't work so they can make money on a repair they created so very disappointed with dealership will never return to this establishment for a repair

Less than a 1 star if possible. I had my car towed there first they said they didnt have my car had to call road side assistance 4 different times just to find out they had my car the whole time to get fixed through my warranty they miss diagnosed my car twice. And then tried to charge me even though every service they provided was covered through warranty will never deal with this dealership again

Found the truck I wanted in their inventory within 5 minutes. Had it purchased and in my garage within 24 hours. Sales staffing was great. Thoroughly pleased.

Excellent, expected a significant repair with the potential for a number of days without vehicle. Was a quick reprogramming and had vehicle back by end of day. Outstanding.

Car was there a week getting repaired , when I got it back it was dirty. The mechanics hand prints were all over the windshield inside. There were handprints and other grime on the cars body. It would have been nice if they could have cleaned the car. Now we have to wash it and vacuum and clean the glass.

My truck was serviced and delivered on time. Excellent experience as always.

Fast service, sold me things I needed. Excellent Service Advisor

Overall a pleasant experience. I would recommend them.

Our experience with AutoNation was great! I didn’t realize how big AutoNation has gotten. I was really happy with the selection of used cars to choose from. The associates that assisted us through the process were knowledgeable and professional. Above all, Brad Stapp did an amazing job saving us time by selecting high quality vehicles to test out before making our choice. We are very satisfied with the service and the vehicle that we bought for our family. Thank you!

Brad stapp took care of us and was a professional he helped us find our car for 3 weeks and we bought the car we finally wanted thanks Brad!

Alicia did a fantastic job helping me with all my problems and getting me a rental car for 3 days. Great customer service!

Having a bad experience with a previous dealership I was skeptical of the buying process. After sending an email to the sales department I got contacted by AutoNation Ford of corpus Christi sales manager and he assured me that he would be able to take care of my needs. He came through with his promise and was able to provide myself and my family outstanding transportation with no pressure great friendly atmosphere very patient sales staff outstanding sales manager excellent finance department a true are you honest dealership!

great staff. Very professional. Jesus did a great job of keeping informed and updated

I would advise anyone else to shop elsewhere if you value your money and the customer service given to you. Great price for the vehicle but that is all this Ford dealership has to offer. I dealt with the sales rep Ezekiel Perez. Before purchasing the vehicle, we agreed to have all-weather mats included in the deal. I traveled 8 hrs from Midland, TX to Corpus Christi. Process was easy as everything was done on my end beforehand. When I arrived, they did not have the mats in. Then when it came to taking off, they gave me 2 keys and a single keyless remote which didn't have remote start (a feature that came with the truck I purchased). Upon arriving back home I realized the passenger side carpet mats we not there. I called and stated the missing mats to a sales rep that handled me while I was at the dealer ship (not Ezekiel Perez). They stated they would ship both items, mats, a separate remote, and the missing carpet mats to me....they never did. I attempted to call the dealership more than a half dozen times since both sales reps weren't replying to my emails, not once did they return my calls. Also attempted to contact the general manager and never received a call. I will never purchase a vehicle from them, regardless of pricing, due to the lack of word being kept on their end. A very simple principle wasn't kept, over items that are to no cost to the dealership

I would advise anyone else to shop elsewhere if you value your money and the customer service given to you. Great price for the vehicle but that is all this Ford dealership has to offer. I dealt with the sales rep Ezekiel Perez. Before purchasing the vehicle, we agreed to have all-weather mats included in the deal. I traveled 8 hrs from Midland, TX to Corpus Christi. Process was easy as everything was done on my end beforehand. When I arrived, they did not have the mats in. Then when it came to taking off, they gave me 2 keys and a single keyless remote which didn't have remote start (a feature that came with the truck I purchased). Upon arriving back home I realized the passenger side carpet mats we not there. I called and stated the missing mats to a sales rep that handled me while I was at the dealer ship (not Ezekiel Perez). They stated they would ship both items, mats, a separate remote, and the missing carpet mats to me....they never did. I attempted to call the dealership more than a half dozen times since both sales reps weren't replying to my emails, not once did they return my calls. Also attempted to contact the general manager and never received a call. I will never purchase a vehicle from them, regardless of pricing, due to the lack of word being kept on their end. A very simple principle wasn't kept, over items that are to no cost to the dealership

Alicia Gomez with Service and David McGuire the Technician We?re absolutely awesome to deal with. Alicia kept me well informed of the progress on my vehicle and was a true pleasure to deal with. David?s attention to detail corrected a few other issues that may have arose later on with my vehicle. He had a great attitude and went above and beyond. If I?m ever in the Corpus Christi area again and am in need of servicing or maintenance Autonation will get my business.

This past month I purchased a new F150 from AutoNation Ford and Jake Breedlove and I couldn’t have had a better experience! Jake has to be the most professional and knowledgeable salesman I have ever had the pleasure to do business with. I came in with very specific taste for a truck and he found the only one in all of South Texas that had everything I wanted on it and got it from the factory by train all the way to Corpus. He guaranteed he’d find my perfect truck and he did not disappoint. I would recommend Jake Breedlove and AutoNation Ford to anyone looking to buy a new Ford or used Ford vehicle.

Awful service. Most unprofessional experience I’ve ever had with a dealership. Very disappointed

Received great service at Autonation Ford! Will be coming back in the near future!

Brad Stapp is an absolute professional. This is our second purchase from him in the last twelve months. Thank everyone at AutoNation

Best experience ever! No pushy sales, attentive to customer needs, worked extra mile to meet needs and did everything they promised. I highly recommend Auto Nation Ford Corpus Christi, especially Joey Salinas & Charles Hall for all your help. ***** -Jose L. Blanco & Sonia S. Blanco

Alicia Gamez is an excellent employee...they should have more employees like her.

Done in a timely fashion

Great experience with the service department. Good Job !

Took my sons car in to get 2 recalls done. In and out in a day and a half. Excellent service and communication by Alicia Gámez and Jacquelyn Baumann. Had a wonderful experience! Thank you guys!

All the service department employees were gracious and helpful. Jesus told me how long my repair would take and he was spot on. Thank you AutoNation Ford!

Service, My best advisor Alicia Games

Excellent service, area very clean and all personnel were very courteous and helpful.

Jesus and Darrell were incredible with my 2013 Ford Focus (Lucy) who came in for recall work.

Great servuce at AutoNation Ford Corpus ... and Albert is the best service underwriter - looks out for his clients, honest and reliable.

We put 5,000 down on a car that we thought we were buying on May 2, 2020. Alex assured us we had financing. He told us take the car we will do paperwork on Monday. I asked him "are you sure we are getting financing" he said "yes" where my sister works will do it. Monday, no call. We called and he said his sister was off. The next day came and went. I texted and asked if everything was okay br assured me with a yes. We went by because we didn't hear anything. He said they were trying to get a cheaper interest rate. Many more calls and text after this. Alex said everything was fine and we will sign Monday Memorial Day. Guess what no call. We texted and no response. Finally last night he says that they found something on our credit. Which was a lie because he ran out credit and there were no surprises!! He said we would have a high interest rate or we would have to return the call. Today of course no call. My husband called and he said for us to return the car and it would be TWO days to get our money back. Are you kidding me! Why do we have to wait 2 days to get our 5,000 back? It's not our fault we were lied to and look like fools! I do not reccomend this place at all!! This was a horrible experience and now we can't get our money back!!

Gary Eddins was very helpful when it came to the purchase of the Ranger. He was knowledgeable and willing to work with my situation. Gary was respectful and a overall pleasant salesman to work with. I would definitely recommend anyone to see Gary Eddins about buying a vehicle from Autonation Ford.

To have front end aligned, after having new tires put on!!!

Took my F-150 in for service. Patrick Conrad was very helpful and professional. Mr Conrad provided me a detailed explanation of what was necessary to complete my vehicle repair needs.

People were great, and helped out a lot. I would recommend them.

They got my vehicle service done in the time they said it would take. The service at the front desk was very pleasant and courteous.

Bought a 2020 Ford Escape on Saturday, and the sales person was Dan Park. He was very pleasant to work with .

Excellent ! I was amazed how quickly the service was finished ! Polite and efficient

Dropped the truck off for a repair due to a recall and got a phone call in a few hours that it was done. No long wait. Friendly staff. Quick service.

I took my 2018 F150 with 24K miles in for a recall which they took care of. They told me they looked over the vehicle while they had it and that I needed to replace my front brake pads right away because they were at 2 and the back pads pretty soon because they were at 4. I couldn’t believe it could need new brake pads with only 24k miles so I took it that same day to Brake Check for a second opinion. They told me the pads were nowhere near needing to be replaced. They even let me look at the pads myself. They were in great shape with over 50% of the pads still left. It was a very disappointing experience.

Don’t take your vehicles in for service. I took my truck in for an oil change and tire rotation. Well the technician didn’t put the oil cap on after they were done. Now the engine has very low oil and an oily mess under the hood. The day after the service I drove the truck out of town. Well the engine will either have damage or premature wear. I will never return to this dealership for service!

Daniel, Zeke, and the finance officer did an excellent job and getting my new Ford financed I really appreciate their efforts and I would recommend them to anyone

Always helpful and exceeds my expectations. They go beyond what's needed if a customer needs help

My service representative was very thorough and precise with my vehicle. Thank you very much. AutoNation Ford

I went to AutoNation Ford to look at the F-150 4X4 pickups. I was able to make a deal, with no hassles. Unlike some dealerships that want to try to get everything they can and a lot more. I would definitely recommend AutoNation Ford to anyone looking for a new vehicle.

Minor issue. Top of vehicle was not washed during detailing process.

The Service Advisor was efficient, helpful and did what he said he'd do. Called to advise of repairs needed and cost; then when it was ready and got a shuttle to pick me up. Great Job!

I had my Ford truck there for six months before it finally got fixed. No exaggeration. The service department communication and follow through was just awful.

Great service and in a timely manner. Albert in Service did a great job.

I made an appointment to have my oil changed and a recall fixed. They were courteous even taking into consideration the COVID-19 pandemic they had sealed pens for everyone to use so that you were not using a pen someone else had touched. They called me once the service and repairs were completed and even had the steering wheel and seats covered. Class act!!

Had car inspected for license renewal. Always take car to Ford Sevice.

Michael did an outstanding job informing through the process of getting my vehicle serviced and operational again.

Had an appointment to have my oil, and filter changed, plus in addition have my tires rotated. Got to the AutoNation Ford and I was immediately greeted by a service rep, went over what I needed done, he inspected the outside of the vehicle, and looked under the hood. I signed the paperwork, and they took my truck back for service. I waited for the work to be done in the lounge, it was comfortable, and the service lounge coordinator, eqty. manager came in and introduced herself, and asked if I needed anything, and I said I was okay, she again offered if there was anything that I needed or had questions to call her (she gave me her card). I waited approx. 1 hour for the work to be done, and the service rep came to the lounge and let me know my vehicle was ready. The check out was quick and easy, again going over the work that was done, and the free vehicle inspection they do to see if anything might need looking after. Paid for the job and left as a happy customer.

Had an appointment to have my oil, and filter changed, plus in addition have my tires rotated. Got to the AutoNation Ford and I was immediately greeted by a service rep, went over what I needed done, he inspected the outside of the vehicle, and looked under the hood. I signed the paperwork, and they took my truck back for service. I waited for the work to be done in the lounge, it was comfortable, and the service lounge coordinator, eqty. manager came in and introduced herself, and asked if I needed anything, and I said I was okay, she again offered if there was anything that I needed or had questions to call her (she gave me her card). I waited approx. 1 hour for the work to be done, and the service rep came to the lounge and let me know my vehicle was ready. The check out was quick and easy, again going over the work that was done, and the free vehicle inspection they do to see if anything might need looking after. Paid for the job and left as a happy customer.

My experience was as expected. I would recommend to family and friends.

AutoNation Ford is now doing Clorox 360 services to sanitize your entire car in less than 10 minutes for $29.95 come down quick!!

Great products, great service! I had an issue and Jackie from AutoNation took care of me.

They were very helpful and courteous. Vehicle was ready when promised.

I had a recent recall service done there. Jesus was my man and he took excellent care of me. Kept me fully informed.

Dropped off vehicle for replacement of a plastic trim on dashboard. Received a call that the new part was also cracked and they would have to reorder another one.

Jesus did an excellent job. he kept me fully informed as to the issues, when the vehicle would be ready etc.

Got me in, took me home and in less than an hour was back to pick me up and take me back to get my truck. That?s what I call service!!

Great experience buying a vehicle here. Fast and friendly, they made the buying experience as seamless as possible!

Outstanding Service Rep with Ms Alicia and has assisted me many times since 2016. Probably should get a substantial raise just for having to deal with me.

Great experience overall, will definitely be returning

I felt that either I had been deceived regarding the cost of a battery installation or the service advisor was confused. There were some add-ons to the price that were a surprise to me. I have been taking my car to Auto Nation for several years. I will not go there again. Nor will I be buying any more automobiles from Auto Nation.

Always courteous and work is thorough. Never have to go back unless I need other repairs

Fairly easy vehicle purchase from AutoNation. No problems.

Steven was great to work with. However, the parts department was not very responsive. A customer shouldn?t have to wait 4 days for a trim part. And to expect the customer to leave the vehicle while waiting.

Everybody involved in the process was very helpful.

I had an issue with a warranty refund from a truck I bought 2 years ago. I called Jeff today in the finance department and explained my problem. He could not have been more courteous and efficient . By the end of the day he had discovered the issue holding up the refund. He called me and let me know that everything would be taken care immediately. I was very impressed with the way he handled his business. He was honest and upfront the entire time he was helping me. Thanks again for your professionalism, sir.

We set an appointment for 8:00AM for an oil change. An oil change that took past 2 1/2 hours. My service manager never came to update me and I had to actually go and get an update for my self from him, twice.Love the customer service (sarcasm). I expect to have my oil change start around 15 min est from time they check my car in. Unless they set appointments like airlines and double book time slots.So not cool, that is unless they just pushed my oil change behind people that have repairs or walking, still not cool. Even Autozone states it should only take 45min at most for an oil change. Going to Access Ford next time.

Great service experience. I recommend to everyone.

best place to buy a new ford!!!

Fast, efficient service. Easy appointment bookings

I never thought i would ever be able to walk into a Upscale dealership with my credit history and be respectfully approved for the vehicle I'd dreamt of and Joe Salinas at Auto Nation Ford made it happen! Thanks to all the staff for making me feel welcomed and appreciated! Recommend 100%!!!!!

precious workmanship honesty from my service tech

Good service great place to wait while vehicle was getting my oil changed

Great service. My advisor was super kept me in touch on progress. Set me up with a car rental . I would want him to be my service advisor all the time.

Overall not bad . Thanks again .will recommend this place most definitely. Thanks again.

Casey helped me find my 2019 Ford Ranger. I wanted the new hot pepper red and there were not many around. He got one and I enjoy it more than the Tacoma I traded. Which btw I got a fair trade value. Good place to do business.

Dealership Service personnel were courteous, helpful and provided quality service that was delivered when promised.

my service rep always listens to me and makes sure to take care of my car's needs.

Everyone was very friendly and professional Work was completed in a timely matter.

I honestly felt and personally observed their commitment to insure that my experience would be very positive and memorable no matter the final outcome. And that is a great quality to have hands down!

We just bought a used car (07 corvette) from them and with in 3 days had to return it to service due to a power steering leak, brakes began overheating/bluing as well as a blinker issue. (Believe the blinker is nothing more then replacing bulbs) Anyway, here we are going into week number two without the car... While the sales guys are great, helpful and did give me a loaner as well as authorize the repairs. Also side note here the loaner is obviously not compatible with what I own. (Rarely will it be anyways) I brought the car in on a Friday morning at 9 am 01/03/2020. They told me it would be diagnosed Saturday and parts ordered Monday. That didn’t happen, on Tuesday afternoon (after at least two different attempts to reach my advisor) I called again and was told they had barely diagnosed it and part would be ordered that day and he expected to have the car by Thursday or early Friday. Yet that didn’t happen either, again after multiple calls Thursday i was finally told would be Saturday the technician said. Now Saturday has come and gone and the car still is not ready; instead They tell me Tuesday the latest. The issue obviously is service, it is pathetic and they will never return any calls. I highly recommend finding another place to service your car if you buy a vehicle from them.

Gary Gainan and David Q Very professional Great service

I took it in for 1 problem, and they found an unrelated “recall issue” and they did both. Thanks

A Great Store!! Have a Terrific Staff of Employees!!!!

Bad communication and was treated not like a customer but someone who was a pest.

to all friends & family don't do go purchase any vehicles at this dealership they screwed my son on a deal gave me the run around to do this and do that and told me false information and someone would say one thing and other very rude and disrespectful to customers ! again do not buy many vehicles from that dearlership .

Jalyn ?s positive attitude made the experience joyful

So far I can only say that they have been very helpful from the beginning starting with the salesman all the way to the tech who programmed my keys to LeAnn helping me with servicing my car

Todd was very helpful in the purchase. The truck has been perfect.

Service advisor was great! Completed all required maintenance in a timely manner.

The staff was prompt, professional, courteous. I was very satisfied.

how knowledgable our sales representative is (Troy Garza). he got us in a 2019 XLT FORD RANGER PICKUP. MERRY CHRISTMAS to my Honey and myself. Great job Troy!

Set appointment for an oil change and tire rotation and it took over 2 hours for a Jeep Grand Cherokee. This is not the first time I have had issues here!! I purchased 2 vehicles in May and have now had issues with service twice in a row! Very disappointed to say the least!!!!

Was the easiest purchase I ever made. Friendly, not pushy. David was a great salesman.

We are loving our expedition and had a great experience through the purchasing process. Thanks Reggie!

Vehicle was ready in the time frame that was quoted to me at time of drop off and all task were completely!

I recently purchased a new vehicle from Auto Nation Ford and had a very good experience! The salesman was knowledgeable and professional! I received a great trade in for my old vehicle. The incentives were too good to pass up!

Everything went smooth. The staff was friendly and I didn?t have any problems.

Quick and courteous service. Patrick Conrad got my vehicle in quick, gave an accurate quote, and got my vehicle out ahead of schedule

Worst possible service I have ever had. No customer service at all I will never buy a vehicle from them or even have it serviced there. They tried to void my warranty when my truck is under warranty.

See Reggie. Great experience all around. Staying loyal with a company that takes care of you. This is 6 cars is 5 years. And Reggie was very helpful 5⭐️

Great service and an amazing experience. Worked with Cesar here after Sames Ford did not do diagnostics to determine what was wrong with my newly purchased carvana vehicle. Cesar took the time to ask questions, and during the diagnosis and repair phase, kept me updated with email and phone calls, while also explaining to me what was wrong in laymans terms. I'm more than thankful and more than satisfied with the service that Autonation provided.

Amazing experience!! Reggie, Brad and Joey made this a painless experience. First car bought on my own since I lost my husband. They took the fear out of it by being kind and listening to me. Took a great deal of time explaining and showing me what I needed to know. Thank you so much❤️

Thank you to Jesus at Auto Nation in Corpus Christi, Texas. He was thorough with all explanations and brought me up to date on repairs needed.

We had a Great salesman, David went through everything with us. He was very knowledgeable about the vehicle (F450). He hooked up our phones, gave us a throughourgh walkthru on the vehicle as well. He made sure that this vehicle was exactly what I wanted and needed for me. We purchased this vehicle to pull our 44.5 ft fifth wheel. What an excellent vehicle. We love it. It is comfortable and handles great. The turning radius is WOW, compared to our other one ton vehicles. Ford and Ram. Just wanted to say thank you David for your professionalizm.

WHEN I GOT THERE...I WAS TOLD THE TECH HAD STARTED ON MY TRUCK RIGHT AWAY(8AM)...WHEN I ASKED FOR AN UPDATE ON MY TRUCK AT 11AM...I WAS THEN TOLD THE TECH HAD JUST TAKEN MY SEAT OUT TO START REPAIR. I HAD TO ASK FOR THE UPDATE ON MY TRUCK... JUST FEEL IF I HAD BEEN KEPT UPDATED ON WHAT WAS GOING ON WITH MY TRUCK, I WOULDNT HAVE BEEN SO FRUSTRATED BY THE LENGTH OF TIME IT WAS TAKING.

Had my 1st service in November. No issues or other recalls were done.

Great customer service in the service department specifically!

When we bought the truck it had a broken cup holder and some scratches on the paint. They said they would order a cup holder, fix the scratches and bring it back the following week. I brought it back. They had it a week. Picked up the truck and no cup holder, apparently it was on back order. Some scratches were fixed, some were not and they added scratches. They wanted me to leave it again to fix the scratches . I said. I?ll bring it back when the cup holder comes in. 3 weeks go by. I call the sales guy leaving a message. No reply. I called for the service manager and he said the cup holder was in and could bring the truck back. I said I couldn?t until the middle of November. A half hour later The salesman calls me, saying the cup holder should be in about a week. I told him. No it?s there, I just spoke to Service. I call the middle of November to set up bringing it back to get everything fixed again. The salesman never returned my call, so I called the service manager again. He said he?d let the salesman know that I?m trying to get in touch with him, so he could set up a loaner car. For days I heard nothing. I called and asked to speak with the General Manager. I explained all the above to him, he said to bring it in and he?ll take care of everything. I showed up and the salesman was there and gave me a loaner truck. Which was great. He said it should be done by Wednesday. I waited until Friday and went through the calls and leaving messages for all three. My calls weren?t returned until Saturday. Which was a week they had my truck. The salesman offered to bring it to my house that evening. He shows up and it?s to dark to see the paint, but I checked the cup holder, which was installed and I see what looks like glue on the carpet. We both tried scraping it with our fingers. It couldn?t come off. If fact there was a small hole in the center of the adhesive. The salesman took a picture and said he?d get the service manager on Monday. I called Monday morning leaving a message with a lady for the General Manager. I heard nothing. I called again at 6pm fo the General Manager or at least I think it was, who knows now. I told him what happened asked if he seen the picture of the carpet. And asked if he got my message 9 hours earlier. He said no to both. I told him that I didn?t want to bring the truck back. If they could just give me floor mats that cover the entire floor. He said thank you and he would order a set of floor mats and call me in the morning with a confirmation number. That was Monday at 6pm, its now Tuesday 7:30 pm and I?ve heard nothing!!!

The process was a bit lengthy on time but the quality of service is good

They are just awesome! Glad I had the experience I did, that was a first and I felt important! thank you autonation Ford!! 5 stars!

I am not please with the service department. For starters the girl that sits with Patrick has horrible customer service skills and is very rude. Next for a oil change it take all day after I had my tuck dropped off at 10 am. It does not matter if I make an appointment or not because I get the same service either way. I paid for my service over the phone and had Tx Excellence pick it up for a detail. They took it to there shop and cleaned and when they went to drive it to bring it to me it had no power. They kept and dropped it off again this morning. I called and spoke with Patrick and he informed me that they would see if they had to get to it today. I made calls to management and low and behold my truck is ready. I was informed that the fuel system had air in it. Patrick told me that they do not test drive vehicles after Maintence. Well this has cost me a lot of money because I work oilfield and I work out of town. I made a special trip to come pick it up and I was not able due to the incompetence of the ford mechanics that they don?t drive the vehicles after they do a pm and change fuel filters. I have always had good service at Autonation but this time has taken the cake. There are two other ford dealers in the area and I?m sure they would love to have my business. Very disappointed in Autonation service Dept.!

customer service is horrible, the individual assigned to my case NEVER returned any of my calls, did not keep me informed on what was going on, would not take calls from me. I had to contact the extended warranty to get the ball rolling. The service manager would not accept my calls or return my calls. My car was there for a month,I had it for four days and had to return it, I had to file a complaint with Ford in order to get a response. I was told I could not get a loaner,I was out of work for four days until I got a rental,then after extended warranty was up, I get a brand new vehicle off the lot for an entire month on loan. Why lie to me? why so many delays? The service manager would not take my call even after filing a complaint, I attempted to speak to general manager and that never happened either. So no.. definitely do not recommend AutoNation Ford

I had my vehicle towed the service department was expedient on getting it serviced calling me every day to let me know the status of my vehicle finally it was finished and I picked it up and I had to put gas in it because it was empty otherwise very good service thank you

The Service and Parts department at AutoNation Ford are a Bunch of incompetent slackers. My 2018 F250 has been sitting in the shop since September 30th, and NO answer to when they will find the part to repair my Truck. After a month without my Truck I finally called the Ford complaint department and filed my case. Now I’m waiting for a Refund check for a rental car. I AM extremely Frustrated with the Ford dealership and I would NOT recommend buying a FORD truck

Great job. The service department is the reason I buy from there.

Great place for a vehicle purchase. Salesman was well versed with knowledge on vehicles, and displayed a positive attitude throughout the process.

Outstanding Service Rep Alicia kept me up to date on all warranty repairs and parts as well as completion date. She was professional, knowledgeable, and a perfect example to be modeled.

Patrick Conrad did an outstanding job of taking care of my service needs.

Mike did an excellent job in working with me. I called him multiple times and he never seemed annoyed or bothered. Kobe well done!

Mike did an excellent job in working with me. I called him multiple times and he never seemed annoyed or bothered. Kobe well done!

Bill Johnston in sales has been great, and albert cortez in the service dept. has always been a big help

Not satisfactory, poor service , and when it comes to get a answer from a expert ...you never get one

Best experience with Mark Martinez and staff ever on all my vehicles that I have bought. We have already purchased 2 vehicles from them this year

I brought my truck in for a recall related service. Even though I came in after my appointment time, everyone was courteous and quick. My truck was ready to go in less than 4 hours (quicker than I thought it would be). Thank you for taking care of my truck!

Salesman David Quisenberry did a great job of finding the Superduty truck for me and had a lot of knowledge about the truck. Thank you for a quick purchase

I had a great experience at AutoNation Ford, was greeted right away and they helped me fine exactly what I wanted in a truck. :) Gary Eddins and David Quisenberry, were a great help through the whole process :). I’m extremely happy with my ford ranger!

Oil Change and Tire Rotation, service was prompt and efficient

We just purchased a nice Ford F-350 and our sales person was Troy Ferguson. He was amazing! Didn’t go around anything and got us straight to the point, very honest and humble. We highly recommend him, he was truly great!

Thank you Brad for helping my son, you worked fast in trying to make a deal that was best for him and would benefit him in the long run and didn’t fast talk us or screw him over!! Thank you !!

We had a great team of people helping us. Thank you to Gary Gainan, Trent Shaw, Brad Strapp and all the other great people that helped make my dream a reality. Y'all made me feel like Julia Roberts in Pretty Woman. Ha! Hoping the service department is as great as the sales department.

The recall was taken care of quickly. I was able to make an appointment and have my care ready in the same day.

Good customer service. Comfortable and clean facilities.

Friendly staff. Willing to help but not pushy. The process was quick and easy.

it was a pleasant experience dealing with them they took care of our car in a timely manner

Great group of people. Told them what I wanted and they made it happen. Drove home in my very first Ford 2019 F-350 dully

Polite quick service. AN has always fixed my warranty issues.

Bought the truck without tailgate (was stolen before I bought it from the dealer) was told I would be getting the same type (platinum tailgate) now they don’t want to keep up there end of the bargain

Please with the service and information they provided

Bill Johnson helped me and he was very helpful, straightforward and friendly. Trent Shaw is an awesome person to deal with and has a very personable demeanor.

Alicia my Service Rep was Extremely Professional, personable and polite. I did not meet the Mechanic however my vehicle was repaired probably and a thorough inspection made for other problems. Outstanding! Thank You

Dan was very helpful and appreciated his professionalism.