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Recent Reviews from AutoNation Ford Corpus Christi

I appreciated the service department emailing me a picture of my staff ID card that was left in the truck. Unfortunately, that was the only positive thing I can think of. We have been loyal customers and always buy new FORD vehicles so that we do not experience used car problems. However, this dealership's lack of care goes beyond my imagination. We broke down while on vacation, towing our camper. We were immediately told that our camper would not be able to be stored, they do not provide a loaner vehicle, and we would have to arrange our own transportation. We paid for storage for our camper, had our son drive the 3 hours to come to get us, and arranged our own transportation for the duration of the repair. We were then told, day after day, for a week and a half, that our truck needed to be put on the lift so that they could diagnose it. The service advisor told me that they only have one lift and that we had to wait our turn. Keep in mind that we are paying for camper storage and have arranged our own transportation. After two weeks, the service advisor stated that enterprise didn't have any vehicles after I called and asked to speak to a manager to arrange transportation because the repairs were taking too long. I found it interesting how we went from "we don't provide" to "they are all out of vehicles." We were repeatedly told that we would get an update by the end of the day, that our truck would be next on the lift, etc... Updates were provided on days I called more than twice and things were getting so desperate that I called roadside assistance to arrange transportation to another dealership. We did receive an update prior to finalizing the transfer with roadside assistance and our truck was finally fixed and ready for pickup on 4/5/21. Please keep in mind that it was placed on the dealership lot on 3/20/21. In all fairness, the dealership was closed by the time roadside assistance was able to have the truck towed (we were waiting since 10 am and did not arrive until after 5 pm). Things were not handled in a professional way and this is not what we are accustom to when bringing our vehicles to FORD. We are very disappointed and would highly recommend that others have their vehicles towed to another dealership, regardless of the price, because this level of disregard for customers is downright negligent. Just to help with perspective, our F250 is new and had 6500 miles on it. That is 65 hundred miles! We did not expect to have any issues, let alone be treated so poorly during the process of fixing the issue! We were treated as if we were an inconvenience.

Roger Humble Apr 11, 2021

When we bought the truck it had a broken cup holder and some scratches on the paint. They said they would order a cup holder, fix the scratches and bring it back the following week. I brought it back. They had it a week. Picked up the truck and no cup holder, apparently it was on back order. Some scratches were fixed, some were not and they added scratches. They wanted me to leave it again to fix the scratches . I said. I?ll bring it back when the cup holder comes in. 3 weeks go by. I call the sales guy leaving a message. No reply. I called for the service manager and he said the cup holder was in and could bring the truck back. I said I couldn?t until the middle of November. A half hour later The salesman calls me, saying the cup holder should be in about a week. I told him. No it?s there, I just spoke to Service. I call the middle of November to set up bringing it back to get everything fixed again. The salesman never returned my call, so I called the service manager again. He said he?d let the salesman know that I?m trying to get in touch with him, so he could set up a loaner car. For days I heard nothing. I called and asked to speak with the General Manager. I explained all the above to him, he said to bring it in and he?ll take care of everything. I showed up and the salesman was there and gave me a loaner truck. Which was great. He said it should be done by Wednesday. I waited until Friday and went through the calls and leaving messages for all three. My calls weren?t returned until Saturday. Which was a week they had my truck. The salesman offered to bring it to my house that evening. He shows up and it?s to dark to see the paint, but I checked the cup holder, which was installed and I see what looks like glue on the carpet. We both tried scraping it with our fingers. It couldn?t come off. If fact there was a small hole in the center of the adhesive. The salesman took a picture and said he?d get the service manager on Monday. I called Monday morning leaving a message with a lady for the General Manager. I heard nothing. I called again at 6pm fo the General Manager or at least I think it was, who knows now. I told him what happened asked if he seen the picture of the carpet. And asked if he got my message 9 hours earlier. He said no to both. I told him that I didn?t want to bring the truck back. If they could just give me floor mats that cover the entire floor. He said thank you and he would order a set of floor mats and call me in the morning with a confirmation number. That was Monday at 6pm, its now Tuesday 7:30 pm and I?ve heard nothing!!!

John Keogh Nov 19, 2019

Terrible. Horrible. No Good. Very Bad. Poor. This has to be the worst mechanic service I've ever had the displeasure of receiving. Incompetence at every turn. After having to pay them a ridiculously over priced $150.xx just to do a diagnostic of the A/C on my vehicle. They informed me that I would need a new compressor and they wanted $1400 to replace my current one. I told them absolutely not! I took it down to a local mechanic shop and they did it for $300 and had it back same day. Well the new compressor didn't fix the A/C so I went back to this sham of a business and gave them the option to refund my money or to re-diagnose the A/C issue. They kept my vehicle for three days before calling to tell me it was the expansion valve that needed to be replaced. They wanted $1000 for this job. Again I told them absolutely not! When I went to pick my vehicle up the lot porter knew something wasn't right. THEY HAD TORN MY GLOVE BOX OUT AND PARTIALLY DISASSEMBLED MY DASH. My blood was boiling. I asked to speak to the manager whom I spoke with before about the misdiagnosis, but he was of course out on vacation. The spineless service person Patrick was no where to be found. The only person who made an attempt to explain or help was a lovely woman who informed me that she was just acting manager. She tried to put me into a loaner car, but I wasn't having any of their games. I told them I expected a call to sort out them putting my car back together and then drove off. Low and behold a week later still no call from the yellow bellied cowards. I did take my car down to the same mechanic as before and had the expansion valve fixed for $180. What is maddening about this is that they have the gall to charge people $160 an hour for service, but can be so flippant with the customers time. So lets recap. Overpriced, careless, misinformed, spineless, and inconsiderate. I'm going to send this review to the shop, to the management, to the owners, to the Mazda corporate overlords, and to any company that ranks them like "Best of the best", J.D Power and Associates, etc.

Joshua Fraedrick Sep 11, 2018

The worst. Terrible. Horrible. No Good. Very Bad. Poor. This has to be the worst mechanic service I've ever had the displeasure of receiving. Incompetence at every turn. After having to pay them a ridiculously over priced $150.xx just to do a diagnostic of the A/C on my vehicle. They informed me that I would need a new compressor and they wanted $1400 to replace my current one. I told them absolutely not! I took it down to a local mechanic shop and they did it for $300 and had it back same day. Well the new compressor didn't fix the A/C so I went back to this sham of a business and gave them the option to refund my money or to re-diagnose the A/C issue. They kept my vehicle for three days before calling to tell me it was the expansion valve that needed to be replaced. They wanted $1000 for this job. Again I told them absolutely not! When I went to pick my vehicle up the lot porter knew something wasn't right. THEY HAD TORN MY GLOVE BOX OUT AND PARTIALLY DISASSEMBLED MY DASH. My blood was boiling. I asked to speak to the manager whom I spoke with before about the misdiagnosis, but he was of course out on vacation. The spineless service person Patrick was no where to be found. The only person who made an attempt to explain or help was a lovely woman who informed me that she was just acting manager. She tried to put me into a loaner car, but I wasn't having any of their games. I told them I expected a call to sort out them putting my car back together and then drove off. Low and behold a week later still no call from the [non-permissible content removed]. I did take my car down to the same mechanic as before and had the expansion valve fixed for $180. What is maddening about this is that they have the gall to charge people $160 an hour for service, but can be so flippant with the customers time. So lets recap. Overpriced, careless, misinformed, spineless, and inconsiderate. I'm going to send this review to the shop, to the management, to the owners, to the Mazda corporate overlords, and to any company that ranks them like "Best of the best", J.D Power and Associates, etc.

JFraedrick Sep 11, 2018

The only impressive thing about this place was the incompetence. Terrible. Horrible. No Good. Very Bad. Poor. This has to be the worst mechanic service I've ever had the displeasure of receiving. Incompetence at every turn. After having to pay them a ridiculously over priced $150.xx just to do a diagnostic of the A/C on my vehicle. They informed me that I would need a new compressor and they wanted $1400 to replace my current one. I told them absolutely not! I took it down to a local mechanic shop and they did it for $300 and had it back same day. Well the new compressor didn't fix the A/C so I went back to this sham of a business and gave them the option to refund my money or to re-diagnose the A/C issue. They kept my vehicle for three days before calling to tell me it was the expansion valve that needed to be replaced. They wanted $1000 for this job. Again I told them absolutely not! When I went to pick my vehicle up the lot porter knew something wasn't right. THEY HAD TORN MY GLOVE BOX OUT AND PARTIALLY DISASSEMBLED MY DASH. My blood was boiling. I asked to speak to the manager whom I spoke with before about the misdiagnosis, but he was of course out on vacation. The spineless service person Patrick was no where to be found. The only person who made an attempt to explain or help was a lovely woman who informed me that she was just acting manager. She tried to put me into a loaner car, but I wasn't having any of their games. I told them I expected a call to sort out them putting my car back together and then drove off. Low and behold a week later still no call from the yellow bellied cowards. I did take my car down to the same mechanic as before and had the expansion valve fixed for $180. What is maddening about this is that they have the gall to charge people $160 an hour for service, but can be so flippant with the customers time. So lets recap. Overpriced, careless, misinformed, spineless, and inconsiderate. I'm going to send this review to the shop, to the management, to the owners, to the Mazda corporate overlords, and to any company that ranks them like "Best of the best", J.D Power and Associates, etc.

J Fraedrick Sep 11, 2018

I took my Mazda CX9 in for service on recalls. One of the recalls was the control levers. After receiving my CX9 after the maintenance, I noticed a creaking sound as if ball joints were giving out. My car had never made that sound until after the recall repair. So I called and made another appointment to have it looked at. As a mechanic, I can tell you it was obvious something was loose. When I took it back I was immediately told if the issue was not the recall repair, that there would be a $150 diagnostic fee. Understandable, because it would be an unrelated issue, so I signed the paperwork. After FOUR hours of "looking my vehicle over" the mechanic came to the conclusion it was my transmission mounts and that they would need to be replaced at a cost of $700, and by the way, that will be $177 in diagnostic fees. I said fine let me check my finance and I will set an appointment. I was really going to put it up on blocks and verify what he was feeding me. Tired and hungry after waiting 4 hours I took my son, who was with me the whole time, to go eat. When we pulled into the restaurant, it occurred to me, my CX9 was NOT making that noise anymore. I tried backwards, forwards, hitting potholes and curbs, and nothing. The handling even seemed more stiff. That's when it hit me. Your service department, in order to avoid "REWORK" took me for a $177 ride. Your mechanic tightened everything they didn't do during the initial maintenance and charged me for something else to avoid a loss in profitable time. I informed you all discreetly about this on April 23, where I was messaged that it would be taken to management and I would have a response. I informed you that I wanted to give you the chance to respond before posting my negative experience on a public forum, but I have not heard anything from you. The only email, text, or message I have received from Autonation service was an email stating the my brakes are due maintenance. Amazing since I replaced the rotors and brakes in February myself. I will be looking to replace my CX9, and now after your service department, I will not purchase another Mazda or vehicle from any Autonation dealer simply on the fact that I do not like how your service department conducts business and with a Mazda, I would be forced to go there. So check you IM's from April 23. I am STILL waiting for a response.

Joe Castaneda May 14, 2018

I took my Ford F-250 to Autonation Ford several days ago to fix a drive belt. A few days later I get a call that I have an exhaust leak and would be needing a new turbocharger. Keep in mind, the original problem- was the drive belt that busted and needed to be replaced However, the new problem was that my truck wasn't running right now and that it was going to cost $3000 to repair. When my truck was hauled from the location it broke to Auto Nation I stated to the service Advisor that the truck was low on Oil and if she recalled when we did an oil change. She advised that it was done a month ago and shouldn't be low and that she would have her Diesel tech check. We then receive a call that it would cost $589 to remove the the upper and lower intake to locate oil leak. Hours later I call to check in see what the findings were only to be told that the turbocharger was bad and getting ready to break and that the exhaust was getting worse. No one said anything about the finding of the oil leak. At that time I decline all services and pick up the truck once I was off work. Before my truck left my location when the drive belt busted it drove fine. I was even able to drive it up the tow truck with no issues. I come to pick up my truck only to find that my truck barely moved and that the exhaust was loud. I immediately took my truck to get look at and found that the service tech failed to connect the EGR intake valve, lacking power to the turbocharger. They cross threaded the bolt into the Egr cooler and it didn't go far enough in to hold the pipe flat against the gasket, causing the noise. I don't take time off of work to go to the dealer to "maybe" get a car fixed, I go there so it gets fixed right and I don't have to keep going back to fix it again. The Mechanic left the EGR unplugged to make us believe that there was something wrong with the turbo to get a quick $3000. The Mechanic cross threaded the bolt into the EGR cooler cause the exhaust to have play to sound bad. I spoke with the General Manager and let me tell you, I wasted my breath. There all in denial and he's covering up is Diesel Tech. I went to speck with Brad and was very honest with him and how I felt. He had no sympathy. He told me that he would investigate and get back to me before noon, only to be left hanging again. A great General Manager like Brad, would have the common courtesy to get back to me as he stated. Shows how much me feels about his customers! We trusted AutoNation with our vehicle only to find out that they rigged the truck to sound horrible making us believe them. Makes me think how many other ppl paid for services that didn't need to be done. Lying and trying to charge for maintence that doesn't need to be done, is ridiculous. Beware! I didn't think I would be screwed like this, especially from a service dealership. I will make contact with corporate and hope that my issue can be resolved.

Michelle B Moya Jul 11, 2017

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